1. Chapter 15 Change Agent

2. Leadership Theories Transformational Leadership –Clearly communicate a vision –Empower work group to accomplish goals –Provide mentoring to staff

3. Leadership Theories Servant Leadership is based on caring behavior and teamwork –Listening –Empathy –Healing –Awareness –Persuasion

4. Leadership Theories Servant Leadership –Conceptualization –Foresight –Stewardship –Commitment to growth of people –Building community

5. Covey’s Seven Habits of Effective Leadership Be proactive Begin with end in mind Put first things first Think win-win

6. Covey’s Seven Habits of Effective Leadership Seek first to understand, then to be understood Synergize Sharpen the saw

7. The Learning Organization An organization that is continually expanding its capacity to create its future

8. Change Theories Lewin’s Force Field Model –Driving and restraining forces Lippitt’s Seven Phases of Change Table 15-1 Bauman’s five requisites for implementing change

9. Change Theories Quinn’s three paradigms of organizational life –Technical, transactional, and transformational –Transformational paradigm identifies the true leader –First order and second order change

10. Complexity/Chaos Theory Change and creativity cannot occur without experiencing some chaos Instability is actually desirable within a system or organization –Fosters change and higher levels of functioning

11. Motivational Theories Herzberg –Hygiene factors –Motivational factors

12. Three Factor Theory of Human Motivation in the Workplace Equity Achievement Camaraderie

13. Three Factor Theory of Human Motivation in the Workplace

14. Transtheoretical Model of Behavior Change Pre-contemplation Contemplation Preparation Action Maintenance Relapse