1. BUILDING BETTER RELATIONSHIPS MARY LYNCH

2. BREAKING DOWN THE BARRIERS

4. INFORMED CLIENT  What does the client want from the contract?  The tender process is a tool to achieve that but only if it is used properly  Understand the price  Debriefing process

5. THE CLIENTS DRIVERS  Tenant satisfaction  On time/and to budget  Local labour  Training  Innovation  Ensuring best value

6. ADDITIONAL DUTIES  Stock condition surveys  Asbestos surveys  Scope of works  RTBs  Asset register

7. ISSUES FOR THE CONTRACTOR Programme, programme, programme Access, Access, Access Hours of work 57 varieties of kitchen Clients restrictions We need excellent communication networks and leadership

8. WORKING WITH RESIDENTS (Hopefully) The residents helped to make the choice Involvement in partnering forums and KPI workshops Resident liaison officers Information, information, information Understanding section 151 and leaseholders needs

9. WORKING WITH RESIDENTS

10. RESIDENTS HEALTH AND SAFETY

11. Virtual Company

12. Customer Satisfaction Cannock Chase & Whitefriars

13. Cannock Chase

14. Whitefriars

15. Abbey Hulton - WILLIAM SUTTON TRUST Internal and External Improvements Phase 15 ongoing works. Alterations to internal walls, damp proofing, new kitchen and bathroom 100% Rating for Safety 93% Rating for Client Satisfaction 85% Rating for Defects Resolution up to Handover 57% Predictability of Cost for Construction.

16. The Lunt Phase 2- Wolverhampton CC Improvements to 102 pre-war system built homes. Replacement rain water goods. Heating upgrade. Replace kitchen units. 100% Rating for Safety 100% Rating for Client Satisfaction 100% Rating for Defects Resolution up to Handover 65% Predictability of Cost for Construction.

17. The Lunt Phase 3 External and Internal refurbishment repairs to 63 dwellings and internal modernisation to 36 dwelling 100% Rating for Safety 100% Rating for Client Satisfaction 100% Rating for Defects Resolution up to Handover 82% Predictability of Cost for Construction.

18. PARTNERING AS A CATALYST Partnering with the residents Partnering with the community Client as enabler and regenerator –Local labour schemes –Training and employment –Involving schools –Raising consciousness

19. CASTLEVALE