1. WORK AND MOTIVATION

2. How do managers motivate their staff? e.g.:  good pay (salary/wages, bonus)  career opportunities (training, work experience, promotion)  perks  good working conditions (working hours, work environment)  other non-financial benefits (challenging responsibilities, personal fulfillment)

3. More about staff motivation...  Reading assignment: “Theory X and Y” (MK: p.30) “Satisfiers and Motivators” (MK:p.31)

4. Words, words, words( MK:pp.30-31)  threaten  reward  excessive demands  vulnerable  substitute  argue  even though  labour relations

5. PEOPLE MANAGEMENT What advice is provided in the quotes below? «The secret of good business is good people who are given a lot of trust and freedom as well as the right to make mistakes.” (Sir Richard. Branson) «If we always hire people who are smaller than we are, we shall become a company of dwarfs. If we always hire people who are bigger than we are, we shall become a company of giants.» (D. Ogilvy)

6. RECRUITMENT

7. Fill in the blanks: letter of application / headhunters /apply for / covering letter / position / interview / CV / application form / recruit / applicants / shortlist / recruitment agency / hire / resume  When a company needs to 1.......................... or employ people, it may decide to advertise the job or 2.......................... in the appointments section of a newspaper. People who are interested can then 3.......................... the job by sending in a 4.......................... or 5.......................... and a 6.......................... or 7.............. containing details of their education and experience. In some cases, a company may prefer to do this initial selection after asking candidates to complete a standard 8............................

8. Fill in the blanks: letter of application / headhunters /apply for / covering letter / position / interview / CV / application form / recruit / applicants / shortlist / recruitment agency / hire / resume  The company's human resource department will then select the applications that it considers the most suitable and prepare a 9.......................... of candidates or 10.........................., who are invited to attend an 11...................... Another way for a company to 12.............. is by using the services of a 13.................. (US=search firm) or 14............ who will provide them with a list of suitable candidates.

9. letter of application / headhunters / apply for / covering letter / position / interview / CV / application form / recruit / applicants / shortlist / recruitment agency / hire / resume  When a company needs to 1 hire or employ people, it may decide to advertise the job or 2 position in the appointments section of a newspaper. People who are interested can then 3 apply for the job by sending in a 4 letter of application or 5 covering letter and a 6 CV or 7 resume containing details of their education and experience. In some cases, a company may prefer to do this initial selection after asking candidates to complete a standard 8 application form.

10. letter of application / headhunters / apply for / covering letter / position / interview / CV / application form / recruit / applicants / shortlist / recruitment agency / hire / resume  The company's human resource department will then select the applications that it considers the most suitable and prepare a 9 shortlist of candidates or 10 applicants, who are invited to attend an 11 interview. Another way for a company to 12 recruit is by using the services of a 13 recruitment agency (US=search firm) or 14 headhunters who will provide them with a list of suitable candidates.  MK: p. 41-43 (Ex. 1a, 1b, 1c)

11. How to write a CV?  one page preferred  graphic elements – visual clarity (bold, underlining, indent,…)  reverse chronological order  headings

12. Major headings  PERSONAL DETAILS (name/surname,…)  EDUCATION (schools and degrees)  WORK EXPERIENCE (Professional Experience) action verbs: managed, supervised, developed, taught, initiated, monitored, researched...  SKILLS (computers, languages, driving licence…)  PERSONAL BACKGROUND (ACTIVITIES) (hobbies, interests …)  REFERENCES (names of referees) * Useful advice: MK: p.45, R: p.67-71 (details about CV writing)