1. Magic Tricks & Maintenance Helping the Public Learn Technology

2. Setting the Scene

3. Jessamyn West Without a Net: Librarians Bridging the Digital Divide librarian.net jessamyn.com

6. The Numbers

7. 34% Americans with no broadband at home

8. 21% Americans with no internet at home

9. "One in 10 non-users say they would like to start using the internet in the future."

10. competing messages The internet makes you more productive! 23%

11. competing messages The internet is not secure 18%

12. it's magic?

13. Two Bulleted Lists

14. Multiple divides 1. Economic divide 2. Usability divide 3. Empowerment divide

15. Multiple populations 1. Library patrons 2. Library staff 3. People to impress ($)

16. Not the WhatBut the HowFirst, the Why

23. Now, the How

24. four things to do

25. 1

26. 2

27. 3

28. 4

29. four things you think you shouldn't do (but you should)

30. 1

31. 2

32. 3

33. 4

34. four things to avoid

35. 1

36. 2

37. 3

38. 4

39. four phrases to remember

40. "If I am using words that you don't understand I am not doing my job as well as I could be." 1

41. "We might be able to change that in the program's default settings" 2

42. "This is a poorly designed website." 3

43. "I don't know but let's find out." 4

46. Free to All

47. thank you