1. Training and Development, continued OS352 HRM Fisher Oct. 28, 2003

2. 2 Agenda Look at longer term perspective relevant to training and development – Transfer of training – Employee development drograms Purpose Methods Management training (from scavenger hunt) Exam Review

3. 3 Transfer of Training Maintenance – Maintaining knowledge or skills over time Generalization – Applying knowledge or skills to slightly different situations Transfer is more likely when trainees have – Opportunity to perform – Workplace support – Refresher training

4. 4 Knowledge management Technological – Often the focus – Does not guarantee success Sociological – Cultural norms – KM can be done without IT

5. 5 Development Focused on future – Career paths – Protean career Typically voluntary May be part of a formalized program – GE ’ s leadership development – Succession planning (Customs Service) Why would an organization want to have a development program? What are the intended outcomes?

6. 6 Example Career Path Management Trainee First Assistant Manager Second Assistant Manager Restaurant Manager Operations Consultant Business Consultant Training Consultant

7. 7 Focus on job experiences Using career path to develop new skills, etc. Commonly referred to as “ stretch assignments ” Often includes global assignments, moving to other divisions or product lines What are the long-term learning objectives of these assignments?

8. 8 Mentoring Provides direction, oversight on other developmental activities – Self-assessment, planning – Stretch assignments Also helps provide visibility Effectiveness largely depends on mentor How is mentoring different from coaching?

9. 9 Management Training Programs Look at examples from scavenger hunt Purpose Methods

10. 10 Discussion Question How does the shift from training to development affect transfer?

11. 11 Exam review Group discussion on three most important topics Review with class Time for Q&A

12. 12 For next class Exam 2 – Same format (MC, Short answer, essay) – May wish to bring a calculator Thursday, Nov. 4 – Compensation systems – Read chapter 11