1. Human Resource Management Lecture-22

2.  Learning Theory and Employee Training

3. Learning  is a relatively permanent change in behavior that results from direct or indirect experience.

4. Learning organization  is one whose employees continuously attempt to learn new things & to use what they learn to improve product or service quality.

5. The bottom line…  All managers should understand the basic purposes and processes of both training & development  and also recognize the role of learning theory in training and development.

6. Challenges in Training  Is training the solution to the problem?  Are the goals of training clear and realistic?  Is training a good investment?  Will the training work?

7. Training Need  Job behavior inappropriate  or  Knowledge or skill level inadequate  and  Problems can be corrected through training

8. Training

9. Phase 1 Needs Assessment

10. Assessing Training Needs  Number of employees experiencing skill deficiency  Severity of skill deficiency  Importance of skill  Extent to which skill can be improved with training

11. Determining Training Needs

12.  Self- assessments  Company records  Customer complaints  New Technology  Employee grievances  Interviews with managers  Customer satisfaction surveys  Observation

13. What is the Context? Who Needs the Training? In what do they need training? Organization Analysis Task Analysis Person Analysis

14.  Conduct gap analysis (what is vs. should be)  Establish objectives & priorities

15. Phase 2: Designing Training

16. Assess trainee readiness  Basic skills needed, self-efficacy

17. Consider learning styles

18. Remember  Hear  Hear & see  Hear, see, & do Improves remembering

19. Step 3: Delivering the Training

20.  Conduct pilot, revise  Make logistical decisions  Consider internal vs outsourced/external training  Online learning

21. Training Methods  Lecture  Case method  Simulations  Internships  Mentoring  Discussions  Games  Role playing  Computer-based  Video training

22. Workplace Training Methods Individualized Off-the-Job On-the-Job

23. On-the-job training (OJT)  Training is at the actual work site using the actual work equipment

24. Off-the-job training  Training is at a training facility designed specifically for training

25. Transfer of Training From Classroom To Job

26.  Don’t learn material  Don’t understand “real life” applications  Lack of confidence  Forgetting the material Why Transfer of Training Fails

27. Step 4: Evaluation of Training

28. What to Evaluate ?  Trainee reactions  Testing  Performance appraisal  Records of organizational performance

29. Measurements of change in organizational performance Pre-test and post- test of trainee performance Trainee evaluations of training/development program Sources of evaluation information

30. Evaluation Design Trainee Group Pretest Post-test Control Group Pretest Post-test