1. © Copyright 2002 Frost & Sullivan. All Rights Reserved. U.S. Directory Assistance Services Industry Directory Assistance Providers Turn to New Services to Increase Profits “Directory assistance (DA) service providers face a major challenge in getting end users to pay for services at a level that sustains profitability.” Telecom Services Analyst Team Frost & Sullivan

2. © Copyright 2002 Frost & Sullivan. All Rights Reserved. Frost & Sullivan provides: Detailed insights into recent developments and trends Drivers, restraints, challenges, and strategic recommendations Analyst insights on ‘hot topics’ and emerging applications in the market Market sizing and competitive analysis Market forecasts and opportunity analysis Quarterly assessments End user analysis within each report Key Features

3. © Copyright 2002 Frost & Sullivan. All Rights Reserved. Coverage: The United States Proven methodology encompassing extensive primary and secondary data and research Focused information and strategies that cover business and technology issues Credible data and analysis highlighting industry dynamics Winning strategies to help you create precise business plans What We Offer

4. © Copyright 2002 Frost & Sullivan. All Rights Reserved. Current Market Participants Find out how you compare to the competition Assess current and future drivers and restraints Determine and exploit new market share opportunities New Entrants Analyze challenges associated with the industry Calculate time scales for strategy implementation Position yourself to capitalize on the market’s unmet needs Investment Community Analyze long-term strategies of companies Determine which participants will outperform the competition Assess attractiveness of investing in the market Who Will Benefit?

5. © Copyright 2002 Frost & Sullivan. All Rights Reserved. Key Market Participants Active Voice LLC/ NEC America, Inc. Advanced Radio Telecom Corp. AirFlash, Inc. (merged with Webraska Mobile Technologies S.A) Alltel Corp. AT&T Corp. BellSouth Corp. Centennial Communications Corp. Cingular Wireless Comdial Corp. Comverse Technology, Inc. Conversational Computing Corp. DeltaThree.com, Inc. Digital Voice Technologies, Inc. Dobson Communications Corp. General Magic, Inc. Grover Industries, Inc. iBasis, Inc. InfoSpace, Inc. Inter-Tel, Inc. iPass, Inc. ITXC Corp. Metro One Telecommunications, Inc. Motient Corp. Net2Phone, Inc.

6. © Copyright 2002 Frost & Sullivan. All Rights Reserved. Key Market Participants (Cont’d) Nextel Communications, Inc. NextWave Telecom, Inc. Nuance Communications, Inc. Occam Networks, Inc. One Voice Technologies, Inc. Powertel, Inc. Qwest Communications International, Inc. Rural Cellular Corp. SBC Shared Technologies Cellular, Inc. Sprint PCS Corp. Teligent, Inc. T Mobile USA, Inc. U.S. Cellular Corp. U.S. Unwired, Inc. Verizon International, Inc. Vodafone Group PLC Voicenet, Inc. Volt Information Services, Inc. Western Wireless Corp. Wildfire Communications, Inc. Winstar Communications/ Winstar LLC XO Communications, Inc.

7. © Copyright 2002 Frost & Sullivan. All Rights Reserved. Call toll free 877 G O F ROST (877.463.7876) Fax toll free 888.690.3329 E-mail myfrost@frost.com Visit www.frost.com For More Information