1. Unit-A Apply Employability Skills
Professional Development

2. Personal Characteristics
Empathy: Be able to identify with and understand another person’s feelings, situation, and motives
Honesty: Be truthful, show integrity, and be trustworthy
Dependability: Accept responsibility and perform assigned tasks on time and accurately
Willingness to Learn: Be willing to learn and adapt to changes
Patience: Be tolerant and understanding, learn to control your temper
Acceptance of Criticism: Be willing to accept criticism and learn from it

3. Personal Characteristics
Enthusiasm: Enjoy your work and display a positive attitude
Self-Motivation: The ability to begin or follow through with a task without constant direction
Tact: The ability to say or do the kindest or the most fitting thing in a difficult situation
Competence: Being qualified and capable of performing a task
Responsibility: Being willing to be held accountable for you’re actions
Discretion: Using good judgment in what you say and do
* Each of these characteristics and attitudes must be practiced and learned. Some take more time to develop than others.

4. Good Health
Diet- Eating well-balanced meals and nutritious food provides the body with the materials needed for optimum health
Rest- Sleep helps provide energy and the ability to deal with stress
Exercise- maintains circulation and improves muscle tone
Good Posture- prevents fatigue and puts less stress on muscles
Avoid Use of Tobacco, Alcohol, and Drugs- they all can seriously affect good health

5. Nails
Kept short and clean (if they are long and/or pointed they could injure a pt.)
They can transmit germs
Must be clear polish
Hand cream must be used to prevent the hands from being chapped and dry from hand washing

6. Hair Clean and Neat Styled attractively and easy to care for
NO!
Hair
Clean and Neat
Styled attractively and easy to care for
Avoid crazy hairstyles or hair ornaments
Long hair must be pinned up
YES!

7. Jewelry Avoid hoops or dangly earrings No facial Piercing
Exceptions: watch, wedding ring, and small pierced earrings
Never!!
Understandable

8. Shoes White Shoes Should fit and provide good support
No tennis shoes or sandals
Cleaned daily
YES! NO!!!

9. Makeup
Avoid a lot of makeup
Must be a natural appearance

10. Uniform
Neat
Well fitting
NO WRINKLES
Clean

11. Job-keeping Skills
Strive to achieve the qualities needed for employment
Correct grammar is a must, both written and spoken word, also correct spelling, punctuation, and sentence structure
Report to work on the scheduled days and at the correct time
Be prepared to work once you get to work. Develop a good work ethic
Observe all legal and ethical responsibilities
Follow the policies and procedures of your workplace facility

12. Con’t… Be willing to learn new procedures and techniques
Take the initiative; if you see a job that needs to be done; do it
Have a positive attitude and be willing to work with others. Concentrate on the good aspects of a job and the rewards it can provide
Take the responsibility for your mistakes. If you make a mistake, report it. Honesty is the best policy. Make every effort to correct your mistakes
Show a willingness to learn. Ask questions

13. Letter of Application Accompanies resume Goal is to get an interview
Typewritten on good quality paper
MUST be neat, complete,correct format,correct spelling, and grammar NO ERRORS
Address it the correct individual correct spelling of name
Correct title
No name? Address it to the “Personnel Director” or to the department head

15. Contents Paragraph One Purpose for writing Interest in position
If advertisement, name & date of publication
If referred, name & title of the referring person

16. Con’t… Paragraph Two Why you are qualified Why you want to work there
Be brief, most information on resume

17. Con’t… Paragraph Three Final Paragraph State “resume included”
May reference features of resume that might attract attention
Final Paragraph
Closure
Your contact info. (phone # & times available)
Thank You

18. Resume Thorough yet concise Education, experience, abilities
Makes you appear qualified
Typed, attractive, and well organized
Good quality paper
Correct spelling and punctuation
Straight even margins
If copies, be sure they are clear and appealing in appearance
Format varies; fins a style that fits you. You can get copies of different styles from your teacher or use the examples given in DHO.
One page sufficient

20. Parts of a Resume Personal Identification
Employment objective, career goal
Educational background, special courses if they support job position
Employment experience, could include volunteer experience
Skills
Other activities
references

21. Resume Points to Consider
Honesty the best policy
A or B average – include it…if lower, don’t!
Select format that fits your information
Look at sample resumes
Be sure envelope is typed and addressed correctly

22. Job Application Fill out each item correctly and neatly
DO NOT LEAVE BLANKS
Put “NA”
Take your time
Have all required information
Read before you fill out the form
Make sure info. is correct and true

23. Preparing for Job Interview
Bring SS card, and/or resume
Research the company/job so you’ll show knowledge of the position you seek
Be sure you know the date and time of the interview, and the person’s name with whom you will interview
Dress appropriately! A dark suit is usually a good idea
Wear conservative makeup, hair,nails
Be sure your teeth are clean, and wear antiperspirant
Arrive minutes early

24. Job Interview
Greet Interviewer by name, smile, introduce yourself,firm handshake
Use correct grammar
Speak slowly and clearly, Don’t mumble
Be polite
Maintain eye contact
Answer questions thoroughly
Do NOT smoke, Chew gum, or eat anything
Sit up straight
Smile, do not giggle
Be yourself
Listen carefully to the interviewer and be sure you answer the questions asked, don’t interrupt
Never discuss personal problems or finances
Don’t criticize former employers

25. Continued.. Answer questions truthfully Think before you respond
Brag about yourself a little
Don’t immediately ask about salary or benefits
You should ask about the job responsibilities, career opportunities
Don’t expect to know about the job at the end of the interview
At the end, thank the interviewer and shake hands
Send a thank-you note, indicating your continued interest in the job

26. Common Interview Questions
Why do you want to work here?
What makes you think you can do this job?
What work experience have you had?
Why did you leave?
What are you career goals?
What do you plan to be doing 5 years from now?
What salary do you expect?
Why should we hire you?

27. Parts of the Communication Model
Sender – person who begins the process of creating a message or material to be communicated
Message – material to be communicated
Receiver – Person for whom the message is intended; interprets the meaning of the message
Feedback – the receiver’s way of insuring that the message that is understood is the same as the message that was sent; takes place after the receiver has interpreted the message

28. Factors that Influence Communication
The message must be clear and concise. It must be in terms that the sender and the receiver can understand.
Delivery of the message must be concise, using good grammar and correct pronunciation. A moderate tone and pitch with good inflections avoiding a monotone. Speed of delivery is also important.
Written communications should contain good grammar and punctuation, correct spelling, and be as concise as possible.

29. Continued Receiver must be able to hear or receive the message.
Very weak patients or those under the influence of heavy medications may not hear the message or interpret and understand the message
Patients with hearing or visual impairments and those with limited English speaking skills may not receive the messages
Clarifying and changing the form of a message can allow the receiver to respond

30. Continued
The receiver must be able to understand the message. Using unfamiliar terminology as well as attitudes and prejudices of the receiver and sender can interfere with understanding.
Confidence in the receiver is very important
Interruptions or distractions can interfere with communication. Loud noises, poor lightening, and uncomfortable room temperature can interrupt communication.

31. Good Listening Skills
Give full attention to the person who is speaking
Eliminate distractions
Make direct eye contact
Indicate your interest. Lean into the speaker. Use phrases such as, “Uh-huh,” “I understand,” and “I see”
Do not interrupt. Wait your turn.
Listen to feelings and gestures as well as words.
Try to get the general idea of what someone is saying.

32. Good Listening Skills
Do not shift attention from the other person to yourself.
Do not decide too early that the subject matter is too hard, too easy, or too upsetting.
Ask questions for clarification
Avoid making judgments
Do not spend too much time thinking about what you are going to say
Repeat the idea back to the speaker
Summarize; recap the highlights

33. Barriers to Communication
Communication barrier – anything that gets in the way of clear communication
Three Common Causes:
Physical disabilities
Psychological attitudes and prejudice
Cultural diversity
Physical Disabilities may include:
Deafness or hearing loss
Blindness or impaired vision
Aphasia or speech disabilities

34. Continued To improve communication with the Hearing impaired
Use body language such as gestures and signs
Speak clearly in short sentences
Face the individual to facilitate lip reading
Write messages of necessary
Make sure hearing aids are working properly

35. Continued To improve communication with the visually impaired
Use a soft tone of voice
Describe events that are occurring
Announce your presence when entering a room
Explain sounds or noises
Use touch when appropriate

36. Continued What about someone with aphasia or speech impairments?
They have difficulty remembering the correct words, may not be able to pronounce certain words, and may have slurred speech
The health care worker must be patient
Allow them to try and speak
Encourage them to take their time
Repeat message to assure accuracy
Encourage them to use gestures or point to objects
Provide pen and paper if they can write
Use pictures with key messages to communicate

37. Psychological Barriers
Caused by:
Prejudice
Attitudes
Personality
Stereotypes such as “dumb blonde” or “fat slob” cause us to make snap judgments about others that affect the communication process.

38. Continued What other stereotypes can affect communications?
Health care workers must learn to put prejudice aside and show respect for all individuals. Is that possible?

39. Do ALL patients have the right to quality health care?
Health care workers should:
Allow patients to express their fears or anger
Encourage them to talk about their feelings
Avoid arguing
Remain calm
Talk in a non-threatening tone of voice
Provide quality care

40. Cultural Barriers Deal with values, beliefs, attitudes and customs
Each cultural group has beliefs and practices regarding health and illness
Some cultures believe the body needs balance-if the body is cold, they eat hot foods
Some cultures believe illness is due to demons and evil sprits
Some cultures believe health is a reward from God, and illness is a punishment from God

41. Continued Cultural beliefs must be respected
Patients may practice their cultural remedies in addition to modern healthcare techniques
Cultural diversity may interfere with communication in other ways:
Language differences – people who don’t speak English may have a difficult time communicating. You Should:

42. Continued Speak slowly Use nonverbal communication (smile)
Avoid tendency to speak louder
Find an interpreter
Eye contact – in some cultures, it’s not acceptable, and looking down is a sign of respect
Terminal illness – in some cultures, the patient is NOT told his/her prognosis, and family members are responsible for making care decisions
Touch – in some cultures, it’s wrong to touch someone on the head
Personal care – only family members provide personal care
Respect and acceptance of cultural diversity is essential for any health care worker.

43. Teamwork Model

44. Teamwork The Foundation of teamwork: The Five Cs
Collaboration
Cooperation
Contribution
Communication
Commitment
Teams collaborate on the strategies and role responsibilities needed to achieve their goals. Members cooperate with one another by contributing their best efforts to accomplish the team’s goals. Finally, they make a commitment to help one another meet the goals. It is respect that builds a team among people that work together.