1. Interpersonal Communication LifeMatters ® 1-800-657-3719 mylifematters.com

2. Agenda 4 Quiz 4 Errors in listening 4 Practice Listening 4 Tips 4 What’s the LEAST you can do? 4 Communicating effectively (Assertively) 4 Review/Conclusion

3. Common Errors in Listening 4 Interrupting 4 Assuming 4 Rehearsing 4 Filtering 4 Judging/labeling 4 Me-ism 4 Playing therapist 4 Sparring 4 Distractions

4. Tips 4 Listen 4 Don’t jump to conclusions 4 Ask open-ended questions 4 Give speaker attention 4 Get involved in conversation 4 Practice active listening skills –Let’s Practice!

5. Active Listening l Give full attention l Interactive listening l Reflective listening

6. The LEAST You Can Do l Listen l Encourage l Acknowledge l Summarize l Thank

7. Assertive Communication Standing up for rights Expressing needs, values, concerns... Meeting own needs w/o violating the needs of others Valuing the need to protect personal space

8. “I” Statements “I” Statements allow you to express, not blame. Example: “I feel…”

9. LifeMatters ® Resources Confidential, 24 hrs/day 1-800-657-3719 and mylifematters.com