2. Introduction To Unified Communications Fundamentals…And Outlook

3. 3 Introduction To UC…Panel Participants Panelists –Mark Slaga, CTO & CIO, Dimension Data Americas –Riordon Maynard, CEO, Touchbase –Chuck Rutledge, VP Marketing, Quintum Technologies Moderator –Mark Ricca, Partner, IntelliCom Analytics

4. 4 Panel Session Agenda Key Points To Be Addressed –Definition Of Unified Communications –Industry Size & Forecast –UC Market Drivers, Opportunities & Challenges –UC Market Trends –Market Outlook –Guidance For End Users Q&A

5. 5 UC Profiled UC Defined –An evolving information-technology-based-process that can automate, integrate, simplify, facilitate and improve virtually all forms of communications between people, applications and devices. UC Purpose –UC is aimed at optimizing business processes, enhancing human communications, reducing inefficiencies and all forms of latency. UC Elements (Typical) –Business Processes: applications, data bases, directories –Communications: voice, data, video, VoIP / SIP, CTI –Messaging: email, IM, voice-mail, video –Conferencing: audio, video, web –Collaboration: document & file sharing, web chat –Presence: status, preferences –User Interface: desktop, mobility, portal, speech –Business Rules: permissions, priorities, notifications, etc.

6. 6 Business Communications Software Product Revenues North America, 2005 - 2012 $B $1.0 $2.0 $3.0 $4.0 $5.0 $6.0 $7.0 $8.0 $9.0 20052006200720082009201020112012 Bundled UC Web Conferencing Audio Conferencing Unified Messaging Voice Messaging Contact Center Call Control End User Devices Apps Hardware Core Platform Hardware Source: IntelliCom Market Performance Dashboard