1. Lesson 20: Receiving Returns Steps to Process and Complete Returns

2. Copyright 2002 Sterling Commerce, Inc. All rights reserved. 2 Return Process -Currently returned items can only be entered into the system via the console. AIT returns is planned for future implementation -Several different Return Worksheets can be printed for use by the cache workers -Standardized return and refurb process -Incident label - optional -label with incident details -can be printed with a system generated return number for use when data entry is done

3. Copyright 2002 Sterling Commerce, Inc. All rights reserved. 3 Printing an Incident Label w/Return Number Searching for incidents ‘containing’ AZ. Narrowing the search by Incident Orders only.

4. Copyright 2002 Sterling Commerce, Inc. All rights reserved. 4 Printing the Incident Label w/Return Number Check mark for the incident Click on Print Choose Yes for Generate Return No, select printer and no of copies. Note – selection of multiple copies will print the same return number on all.

5. Create Return Copyright 2002 Sterling Commerce, Inc. All rights reserved. 5 Return > Create Return

6. Copyright 2002 Sterling Commerce, Inc. All rights reserved. 6 Return Header Entry If return number was not generated w/ a label - CLICK If return number was generated enter here. Enter or look up incident/other order number. Tab out and information will auto fill. If you know the issue number enter. Tab out and information will auto fill. OR

7. Copyright 2002 Sterling Commerce, Inc. All rights reserved. 7 Return Item Entry Screen Click on the green + to add lines. Enter item information and click on Process Return button. RFI, NRFI, Qty Uns, Qty Uns Due NWT must equal the Total Qty Ret

8. Copyright 2002 Sterling Commerce, Inc. All rights reserved. 8 Incident Return w/RFI and NRFI Items Example of items returned RFI and NRFI

9. Copyright 2002 Sterling Commerce, Inc. All rights reserved. 9 Incident Return w/Trackable Item Example of Trackable item return. The trackable ID can be user entered or selected from the look up. Tag attribute information will auto fill. Return disposition must be selected from the drop down menu for each trackable item.

10. Copyright 2002 Sterling Commerce, Inc. All rights reserved. 10 Incident Return w/Kit Components Example of kit returned NRFI by components. Check mark in RecdKitAsComp displays the kit components.

11. Copyright 2002 Sterling Commerce, Inc. All rights reserved. 11 Inventory Disposition -Depending on the disposition of the items returned move tasks are automatically created. Enter the search criteria. Note: the return number is the same as the shipment number.

12. Copyright 2002 Sterling Commerce, Inc. All rights reserved. 12 Move Task List Move tasks generated to move the inventory to the appropriate storage location or virtual refurb zone. Moves to the virtual refurb zone must be completed before refurb workorder can be completed. For RRP nodes RFI inventory will be in the REFURB-RFI location awaiting an Ad Hoc move to be processed. Move tasks can be completed via the console or AIT device

13. Copyright 2002 Sterling Commerce, Inc. All rights reserved. 13 Task List Select tasks and click on view details

14. Copyright 2002 Sterling Commerce, Inc. All rights reserved. 14 Completing Tasks Complete and Save for each item

15. Copyright 2002 Sterling Commerce, Inc. All rights reserved. 15 Lesson 20 Summary  In this lesson you learned  how to create and process a return  how to process the move tasks for the various dispositions  Now are you all wondering what happened to the disposition inventory – Uns and UnsNWT?

16. Copyright 2002 Sterling Commerce, Inc. All rights reserved. 16 Location Inventory Enter search criteria

17. Copyright 2002 Sterling Commerce, Inc. All rights reserved. 17 Enter check in box next to line. Click on View Details Check in box next to line. Click on Adjust Location Inventory

18. Copyright 2002 Sterling Commerce, Inc. All rights reserved. 18 Adjusting Inventory This process is used to remove inventory from caches’ database. Select the appropriate reason code from the look up list. Select Adjust Quantity from drop down and enter quantity. Click on SAVE.

19. Copyright 2002 Sterling Commerce, Inc. All rights reserved. 19 Questions