1. MyUNC Portal A Guide for Making Our Web Presence More HUMAN Using Portal Technologies Collaboration, Cooperation And Common Sense

2. Lori Casile lori_casile@unc.edu lori_casile@unc.edu Director of Special Projects & Portal Information Technology Services University of North Carolina at Chapel Hill Copyright © Dolores Casile 2003

3. Corporate Environment Decisions made here... Are followed here And here Sort of Some organizational theory…

4. Higher Education Environment Chancellor Deans & Directors Faculty and Management Faithful Followers

5. The REAL Higher Education Environment Law Medicine Journalis m Education Business Nursing Pharmacy Dentistry College of Arts & Sciences Public Health The Collegial Organization Everyone is THE Boss All Deans and Directors make ultimate decisions And then Department Chairs and Faculty can make their own decisions

6. The REAL Higher Education Environment Law Medicine Journalis m Education Business Nursing Pharmacy Dentistry College of Arts & Sciences Public Health But, surely the Chancellor and administration have ultimate Authority? He who controls dollars makes his own decisions regardless of position. Chancello r Administrators Information Technology

7. The Sales Pitch… Portal is not just Technology, but Services for People It belongs to the entire University community It looks like Technology But is more about PEOPLE than technology The Keys: Customer Focus Collaboration Cooperation across Departments and Schools Education and Evangelism The Tom Sawyer method of software development

8. We put everything on the web… Have to know who “owns” a service to find it Have to embark upon a Scavenger Hunt Have to Negotiate the Lingo Maze Acronyms and Abbreviations and Secret Codes References to internal organizational relationships and history Have to log into multiple websites and applications Multiple userid’s and passwords “Don’t you people talk to each other?” So why aren’t my users happy?

9. Revising our websites Raise your hand if you’re NOT revising your web presence Copyright © Dolores Casile 2003

12. Portal – Everyone should have one! Right? So, what is a Portal?

13. A Day in the Life of a User… How many departments serve you information in one day’s work? Whose “customer” are you? How do you find what you need to do your job?

17. The Portal “Filter”

20. Some of the Obstacles Portal seen as yet another development project Difficult to see the Opportunities Current funding model does not support cross-departmental cooperation Don’t mess with MY Tree!

22. Student Services divided by function rather than by departmental “ownership” Already has hooks to book-buying online and eReserves. Soon to come: Bb and mapping

23. Departments can maintain their own look and feel within the standard framework

24. Based upon classes you’ve taken in the past (from SIS) Dynamically Generated News Sources

25. Your Class Info Biology class Biology class Biology class Math class Math class In Development... Men’s Basketball Games Beat Dook Ballet Swan Lake One Stop Shopping for Events and … Copyright © Dolores Casile 2003

26. Announcements! Announcement Portlet Please join us on Tuesday, May 5 th for Bill Friday’s presentation … Announcement Entry Portlet Date to Begin: 04/01/2003 Date to Expire: 04/03/2003 Target Audience: DMC Announcement: Dance Marathon Committee will meet at the FPG Union at 9pm on 4/01/2003 Copyright © Dolores Casile 2003

27. Provider Education Web Providers are our Primary customers Providers need to understand: The power of the portal Their customers’ needs and expectations That portalization provides an additional or alternative method of reaching customers (not a replacement for departmental web pages) The need for cooperation and collaboration across departments FUNCTION vs DEPARTMENT Their customers are also the customers of other departments Copyright © Dolores Casile 2003

28. Questions?