1. Sponsored by © Professional Planning Forum 2009 Best Practice Programme 2009 1 Absence Improvement Workshop Today's speakers: - Steve Woosey – Professional Planning Forum Donna Phillips – Therapy Solutions Simon Turner – AA

2. Sponsored by © Professional Planning Forum 2009 Best Practice Programme 2009 2 Lifestyle and People Planning We are here to help the industry www.planningforum.co.uk Info@planningforum.co.uk Telephone - 0333 123 5960 © Professional Planning Forum 2009 2

3. Sponsored by © Professional Planning Forum 2009 Best Practice Programme 2009 3 Agenda  1000 to 1115 – Welcome and Introductions – Steve Woosey – Professional Planning Forum – Donna Phillips – Therapy Solutions  1130 to 1150 – Break and refreshments in expo.  1150 to 1315 – Maximising your people performance – Simon Turner – AA – Round table discussion  1315 – 1345 – Networking lunch in expo © Professional Planning Forum 2009 3

4. Sponsored by © Professional Planning Forum 2009 Best Practice Programme 2009 4 Introductions Meet 1 or 2 other people you’ve not met Introduce yourselves! What are you looking for from today?

5. Sponsored by © Professional Planning Forum 2009 Best Practice Programme 2009 5 Absence Improvement Speaker Steve Woosey – Professional Planning Forum © Professional Planning Forum 2009 5

6. Sponsored by © Professional Planning Forum 2009 Best Practice Programme 2009 6 Absence improvement Top reasons for absence improvement:  Robust absence management policy – 78%  Employees are treated consistently – 51%  Work-life balance and flexibility – 43%  Right people recruited for the job – 42%  Staffing levels are better – 29% © Professional Planning Forum 2009 6 Source – PPF March 2009 research

7. Sponsored by © Professional Planning Forum 2009 Best Practice Programme 2009 7 Absence improvement Absence running at 6.7% across the industry, which in an average 500 seat centre is a cost of £670,000 © Professional Planning Forum 2009 7 Source – PPF March 2009 research

8. Sponsored by © Professional Planning Forum 2009 Best Practice Programme 2009 8 Absence improvement The challenge – Absence is running at a high level compared to other areas of the business and other industry sectors. The cost of absence is high, both to the business and the customer. We understand the problem and the research is clear on how to achieve absence improvement. But its not quite as simple as it may seem. © Professional Planning Forum 2009 8

9. Sponsored by © Professional Planning Forum 2009 Best Practice Programme 2009 9 Absence improvement Dispersed leadership and accountability © Professional Planning Forum 2009 9 Source – PPF March 2009 research

10. Sponsored by © Professional Planning Forum 2009 Best Practice Programme 2009 10 Absence improvement What else can we do to prevent absence in the first place?  Work-life balance  Home working  Working environment  Role empowerment  People planning © Professional Planning Forum 2009 10 Source – PPF March 2009 research

11. Sponsored by © Professional Planning Forum 2009 Best Practice Programme 2009 11 Absence prevention Speaker Donna Phillips – Therapy Solutions © Professional Planning Forum 2009 11

12. Sponsored by © Professional Planning Forum 2009 Best Practice Programme 2009 12 Buzz

13. Sponsored by © Professional Planning Forum 2009 Best Practice Programme 2009 13 Networking Break It’s one day for your developmentDon’t waste the knowledge in the room

14. Sponsored by © Professional Planning Forum 2009 Best Practice Programme 2009 14 Robust absence management – short and long term absence Speaker Simon Turner – HR Manager - AA © Professional Planning Forum 2009 14

15. Sponsored by © Professional Planning Forum 2009 Best Practice Programme 2009 15 Robust absence management In groups using the flip chart paper and pen provided write down the key steps for a robust absence management policy? Include your top tips for ensuring consistency of approach? © Professional Planning Forum 2009 15

16. Sponsored by © Professional Planning Forum 2009 Best Practice Programme 2009 16 Maximising your people performance What stops your people performing? How does management style and culture help or hinder performance in your centre? What people focussed measures tell you when something is or isn’t working? © Professional Planning Forum 2009 16

17. Sponsored by © Professional Planning Forum 2009 Best Practice Programme 2009 17 Networking Lunch It’s one day for your developmentDon’t waste the knowledge in the room