1. Indiana World Usability Day 2012 November 8, 2012 Improving web forms usability Jenny Hertel User Experience Analyst Process eXperience Architecture Group Indiana University

2. usable@indiana.edu The Process eXperience Architecture (PXA) Group of Indiana University assists IT teams in improving the user experience of their products and services through a variety of user-centered design and evaluation methods, including: Expert Reviews Information Architecture Reviews Design Critiques Prototypes and Mockups Focus Groups User Testing

4. Ask only one question at a time (and make sure it’s easy to understand)

6. Use appropriate format

8. Place label closer to input field

10. Indicate how to enter response

12. Clearly indicate required fields

14. Ensure validation is not distracting

16. Save/Cache Data

20. Provide helpful error messages

22. Provide ‘just-in-time’ instructions or tool tips (but only if they’re really needed)

23. Thank you! usable@indiana.edu Jenny: jlb3@indiana.edujlb3@indiana.edu P.S. Check out the newly-formed IxDA Bloomington Chapter: http://www.ixda.org/local/ixda-bloomington