1. Delivery Functional Lecture

2. 2 Executive Banking School Objectives Retail Strategy Customer acquisition Branding & marketing Product & pricing Delivery optimization Bank Management Strategy Economic value & risk Capital considerations Analyst influences 360° executive management Financial Strategy Financial analysis Key performance drivers Earnings power Risk considerations

3. 3 MarketSim Objectives

4. 4 Functional Lecture Objectives  To focus on areas of responsibility  To review decision responsibilities  To review the tool kit of worksheets  To discuss common issues  To answer common questions

5. 5 The Role Delivery Officer  Analyzes the prior year's distribution activity  Makes branch and ATM opening and closing decisions  Sets alternative delivery and level of service strategies for the coming year  Projects future distribution results for the retail balanced scorecard  Performs other assignments applicable to the distribution function

6. 6 MarketSim Process AnalyzePlanForecastExecuteReview Retail Bank MarketSim Process Flow

7. 7 MarketSim Process

8. 8 Analysis

9. 9

10. 10 Branch Distribution Report

11. 11 Distribution Report

12. 12 Distribution Report by Channel

13. 13 Distribution Report by Sector

14. 14 Sector Profitability

15. 15 Planning and Forecasting

16. 16 Delivery Appeal Worksheet

17. 17 Branch Cost Per Transaction Worksheet

18. 18 Branch Cost Per Transaction Worksheet

19. 19 Other Costs Per Transaction Worksheet

20. 20 Other Costs Per Transaction Worksheet

21. 21 Execute

22. 22 Branch Decisions

23. 23 Call Center Decisions

24. 24 Mobile Banking Decisions

25. 25 Online Banking Decisions

26. 26 Stand Alone ATM Decisions

27. 27 Branch & ATM Decisions by Sector

28. 28 Call Center Decisions

29. 29 Mobile Banking Decisions

30. 30 Online Banking Decisions

31. 31 Standalone ATM Decisions

32. 32 Branch Type, Costs & Capacity

33. 33 ATMS  Can only work in multiples of 3  Can only have 60 in any given Neighborhood

34. 34 Best Practices  Fixed Expense versus Variable Expense  Transactions and Capacity  How much is enough and how much is affordable?

35. 35 Today’s Assignment  Complete a new Bank Condition Consensus Worksheet  Review Customer Projection Worksheet Results – try to explain the outcome using the Competitive Report  Using completed Delivery Appeal Worksheet to determine where to place branches, ATMs and what level or service to offer  Complete Delivery Optimization Worksheets reflecting your assumptions about changes to your delivery channels  Complete the Customer Projection Worksheet  Make Delivery Decisions

36. 36 Review Course Objectives  To focus on areas of responsibility  To review decision responsibilities  To review the tool kit of worksheets  To discuss common issues  To answer common questions

37. 37 Please fill out your evaluation for this session. Click here: https://www.surveymonkey.com/r/delfunc We value your feedback! Evaluations