1. Leadership for Continuous Improvement A Chameleon of Many Colors Paul W. Odomirok

2. Leadership for Continuous Improvement A Chameleon of Many Colors  Purpose  Background  Research  Findings  Implementations  Closure Agenda

3. Leadership for Continuous Improvement A Chameleon of Many Colors  Purpose  Background  Research  Findings

4. Leadership for Continuous Improvement A Chameleon of Many Colors Leadership Actions  Direction  Alignment  Motivation  Communication  Execution Kotter * * *

5. Leadership for Continuous Improvement A Chameleon of Many Colors Leadership Behaviors  Model the Way  Inspire a Shared Vision  Challenge the Process  Enable Others to Act  Encourage the Heart Kouzes and Posner

6. Leadership for Continuous Improvement A Chameleon of Many Colors People Development  Influence  Interpersonal/Relationships  Learning and Development  Collaboration and Teamwork  Customer Focus

7. Leadership for Continuous Improvement A Chameleon of Many Colors Business Management  Strategic Management  Conflict Management  Change Management  Planning & System Management  Organization Management

8. Leadership for Continuous Improvement A Chameleon of Many Colors Performance Nuclei  Values: Trust/Integrity/Respect  Innovation  Thinking: Analytical/Logical  Discernment/Decision Making  Problem Solving

9. Leadership for Continuous Improvement A Chameleon of Many Colors Organization Improvement  Cultural Competence  Organization Effectiveness  Adaptability/Flexibility  Drive & Initiative  Personnel Selection

10. Leadership for Continuous Improvement A Chameleon of Many Colors Personal Improvement  Speaking & Writing  Listening  Mentoring & Coaching  Personal Competence  Self-Development

11. Leadership for Continuous Improvement A Chameleon of Many Colors PeopleProcessPerformance Profitability Purpose: Customer & Self

12. Leadership for Continuous Improvement A Chameleon of Many Colors Leadership Actions Leadership Behaviors People Development Business Management Performance Nuclei Organization Improvement Personal Improvement

13. Leadership for Continuous Improvement A Chameleon of Many Colors MeasureBaselineOutcome Delivery Performance60.2 %92.0% Overall System Quality87.0%99.2%* Customer Satisfaction72.1%85.6% Associate Satisfaction52.0%65.5% Capacity72,00098,000 Revenue$220MM$262MM Profit-$2MM$5MM * Operational & Completeness & Appearance & Packaging & Handling Implementation Engineering and Manufacturing

14. Leadership for Continuous Improvement A Chameleon of Many Colors Implementation Help Desk, Engineering, Marketing MeasureBaselineOutcome Help Desk1815* Service Response48 HourSame Day Service Support Cost$1,080,000$675,000 Prod. Dev. Cycle20-36 mos.12-18 mos. Strategic PlanNone5 year plan Value$13.4MM$52.0MM * 3 best associates promoted to other areas.

15. Leadership for Continuous Improvement A Chameleon of Many Colors Implementation Service MeasureBaselineOutcome Order Quality67%95% Chicago Assessment 68 pts 01/0595 pts 12/05 Memphis Assessment93 pts 11/0599 pts 03/06 Cost/Waste Reduction---$2MM+ New Business Agreement---$40MM Customer Defect Notification

16. Leadership for Continuous Improvement A Chameleon of Many Colors Improvement Eliminate Waste Waste

17. Leadership for Continuous Improvement A Chameleon of Many Colors Waste Improvement Eliminate Waste

18. Leadership for Continuous Improvement A Chameleon of Many Colors …..mmmm Good Eatin’ Improvement Eliminate Waste  Reduce Cost  Reduce Defects  Reduce Time  Reduce Re-Work  Reduce Despair

19. Leadership for Continuous Improvement A Chameleon of Many Colors Improvement Increase Performance

20. Leadership for Continuous Improvement A Chameleon of Many Colors Improvement Increase Performance  Increase Productivity  Increase Quality  Increase Speed & Velocity  Increase Profitability  Increase Delight

21. Leadership for Continuous Improvement A Chameleon of Many Colors Dialogue and Discussion

22. Leadership for Continuous Improvement A Chameleon of Many Colors Paul W. Odomirok………..Thank You! Phone 770-827-6551, E-Mail podomirok@aol.com