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Published byArlene Daniel Modified over 9 years ago
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A Primary Care Wellness Clinic
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Setting: Oakview Medical Group Primary Care Preventative Wellness Holistic Care Easy Access User focus Networks of care
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Setting The Stage Key Values ◦ Personal ◦ Compassionate ◦ Decision making evidence based Mental Model ◦ Patient focused ◦ Information Feedback ◦ Decisions
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Setting The Stage: Ambience Comfortable and relaxing lobby
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Setting The Stage: Ambience Pleasantly themed rooms Equipment free rooms Patient Intuitive feelings of comfort
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Setting the Stage: Complex Adaptive System Non-linear system Feedback loop Design improves information flow Flexibility Builds relationships Patient Reception Medical Reception Area Provider Office Exam Room 1 Exam Room 2 Exam Room 3
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Setting the Stage: Strange Attractors Delivery of Healthcare Services Growth Of The Clinic Wellness versus Illness Provider and Patient Relationships
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Setting The Stage: Key Players Medical Receptionist Medical Assistant Nurse Practitioner Supervising Physician Manager
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Setting The Stage: System Reactions Pharmaceutical representatives Communication Payment for services
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Applying Complexity Science Theory: Systems Issues Relationships between parts Creativity Goals
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Applying Complexity Science Theory: Science Principles Web network of relationships Unpredictable Individual Culture Values Belief System Expectations Behavior
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Applying Complexity Science Theory: Leadership Standpoint Joining Transforming Learning
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Applying Complexity Science Theory: Leadership Practice Complex Behaviors Employees free to act Independence changes context Flat hierarchy Small actions have large effects Disseminate and adapt to better practice information
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Applying Kouzes and Posner Leadership Skills: Workplace Model the way Inspire a shared vision Challenge the process Enable others to act Encourage the heart
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Applying Change Theories: Change Agent The provider diagnosing medical problems Interpersonal Communication Strategies
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Applying Change Theories: In Practice and Why Define Determine Discover Design Rodgers change theory
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Applying Change Theories: Positive Deviants Creativity Collaboration Knowledge Sharing
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