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A Primary Care Wellness Clinic Setting: Oakview Medical Group Primary Care Preventative Wellness Holistic Care Easy Access User focus Networks of care.

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Presentation on theme: "A Primary Care Wellness Clinic Setting: Oakview Medical Group Primary Care Preventative Wellness Holistic Care Easy Access User focus Networks of care."— Presentation transcript:

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2 A Primary Care Wellness Clinic

3 Setting: Oakview Medical Group Primary Care Preventative Wellness Holistic Care Easy Access User focus Networks of care

4 Setting The Stage Key Values ◦ Personal ◦ Compassionate ◦ Decision making evidence based Mental Model ◦ Patient focused ◦ Information Feedback ◦ Decisions

5 Setting The Stage: Ambience Comfortable and relaxing lobby

6 Setting The Stage: Ambience Pleasantly themed rooms Equipment free rooms Patient Intuitive feelings of comfort

7 Setting the Stage: Complex Adaptive System Non-linear system Feedback loop Design improves information flow Flexibility Builds relationships Patient Reception Medical Reception Area Provider Office Exam Room 1 Exam Room 2 Exam Room 3

8 Setting the Stage: Strange Attractors Delivery of Healthcare Services Growth Of The Clinic Wellness versus Illness Provider and Patient Relationships

9 Setting The Stage: Key Players Medical Receptionist Medical Assistant Nurse Practitioner Supervising Physician Manager

10 Setting The Stage: System Reactions Pharmaceutical representatives Communication Payment for services

11 Applying Complexity Science Theory: Systems Issues Relationships between parts Creativity Goals

12 Applying Complexity Science Theory: Science Principles Web network of relationships Unpredictable Individual Culture Values Belief System Expectations Behavior

13 Applying Complexity Science Theory: Leadership Standpoint Joining Transforming Learning

14 Applying Complexity Science Theory: Leadership Practice Complex Behaviors Employees free to act Independence changes context Flat hierarchy Small actions have large effects Disseminate and adapt to better practice information

15 Applying Kouzes and Posner Leadership Skills: Workplace Model the way Inspire a shared vision Challenge the process Enable others to act Encourage the heart

16 Applying Change Theories: Change Agent The provider diagnosing medical problems Interpersonal Communication Strategies

17 Applying Change Theories: In Practice and Why Define Determine Discover Design Rodgers change theory

18 Applying Change Theories: Positive Deviants Creativity Collaboration Knowledge Sharing

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