2. © ExperTech, Inc. [Current Date] 1 ExperTech ®, Inc. Employee Manual Last Revision: [Current Date]

3. © ExperTech, Inc. [Current Date] 2 Contents  Introduction  Company Policies  Benefits

4. © ExperTech, Inc. [Current Date] 3 Introduction

5. © ExperTech, Inc. [Current Date] 4 The ExperTech Mission To provide expert technical services and training to clients bewildered by the Information Age.

6. © ExperTech, Inc. [Current Date] 5 Company History  ExperTech was founded by three support technicians determined to provide first-class services to clients  ExperTech’s client base has grown in five years from 2 to more than 20 companies

7. © ExperTech, Inc. [Current Date] 6 Growth in Sales

8. © ExperTech, Inc. [Current Date] 7 Our Current Staff  Service & Operations Full time10 Part time3  Training Full time22 Part time8  Support Full time34 Part time10

9. © ExperTech, Inc. [Current Date] 8 Company Policies

10. © ExperTech, Inc. [Current Date] 9 Work Hours  Core hours: 9:00 AM to 3:30 PM  Employees must be at headquarters or on-site during core hours  Special schedule arrangements subject to approval by Human Resources  Employees who have worked six months eligible for 9-on-1-off schedule9-on-1-off schedule

11. © ExperTech, Inc. [Current Date] 10 Time Tracking  Keep track of time you spend on a project as accurately as possible  Use the established job code when recording time spent on each job  Log your timesheets into the network no later than 10:00 AM each Monday

12. © ExperTech, Inc. [Current Date] 11 Dress Code  If you are meeting with a client, wear professional business clothing  If you are representing ExperTech in any capacity (i.e., when purchasing supplies), make sure you are neatly and cleanly dressed  Otherwise, casual dress is usually acceptable

13. © ExperTech, Inc. [Current Date] 12 Benefits

14. © ExperTech, Inc. [Current Date] 13 Holidays  Secular Holidays New Year’s Day Memorial Day Independence Day Labor Day Thanksgiving Day One additional “floating” day  Religious Holidays Two “floating” holidays that can be used at your discretion

15. © ExperTech, Inc. [Current Date] 14 Vacation Policies  You earn 40 hours of vacation after one year of employment (borrowing can be arranged)  You earn 80 hours of vacation after two years of employment  You earn 120 hours of vacation after five years of employment

16. © ExperTech, Inc. [Current Date] 15 Leaves and Absences  After six months of employment, you are eligible for one sick day per month  ExperTech will pay up to three days for funeral leave  ExperTech will pay half your regular salary for the days you are actually in court on jury duty

17. © ExperTech, Inc. [Current Date] 16 Insurance Benefits  All employees are eligible to join ExperTech’s contract with Premium Care HMO  ExperTech pays 50% of the Premium Care annual premium  Dental premiums are 100% payable by the enrollee

18. © ExperTech, Inc. [Current Date] 17 Salary Issues  ExperTech pays a competitive wage and expects value for the money  Salary increases are not automatic: Are we still making money? Are we still competitive?  Other forms of compensation may also be considered in lieu of straight cash increase

19. © ExperTech, Inc. [Current Date] 18 Performance Reviews  Your first performance review takes place six months after you are hired and on an annual basis after that  You are expected to be an active participant in the review process  Performance reviews are the chief factor in determining salary increases