1. VERBAL AND NONVERBAL COMMUNICATION BUILDING TRANSACTIONAL PROCESSES

2. NEGOTIATING TEAM MEANINGS From Dialect to Dialogue  Agree on concepts meanings  Negotiate  Record critical definitions From Seeing Stereotypes to Seeing People  Cultural differences  Gender differences

3. IDENTIFYING COMMUNICATION STYLES Productive communication styles  Facilitative/equal  Commanding/authoritative Unproductive communication styles  Passive-aggressive  Hostile/divisive

4. USING DIALOGICAL STYLES Sensitivity Assertiveness Responsible Language Confirmation Appropriateness  Teammates  Yourself  Context

5. COMMUNICATING NONVERBALLY How Nonverbal Cues Work  Nonverbals outnumber verbals  Nonverbals can confirm or disconfirm  Nonverbals are difficult to decode

6. COMMUNICATING NONVERBALLY (CONT’D.) Decoding Nonverbals More Accurately  Formulate hypotheses carefully  Observe people over time  Look for consistency between nonverbals and verbals  Be aware of multiple causes and influences  Observe interactions  Ask for clarification when puzzled

7. BUILDING LEADERSHIP ABILITIES IN NONVERBAL COMMUNICATION Facilitating Teammates’ Contributions  Facilitating turn-taking  Making space  Equalizing influence  Touching

8. GETTING TEAMMATES TO LISTEN TO YOU Face Gestures  Emblems  Illustrators Voice and Speech

9. IMPROVING YOUR NONVERBAL COMMUNICATION Ask friends and family Use videotaping Watch others’ responses Decide what to change Visualize yourself … Use relaxation techniques prior to … Practice what you want to do well