1. Digital Key Concepts Management 102 Professor Estenson Chapter Five Non-Verbal Communication 1

2. Key Concepts Non Verbal Defined Types of Non Verbal Communication –Facial Expression –Eye Contact –Body Movement and Gestures –Clothing –Distance –Physical Environment –Time –Status and Power –International Improving Your Skills

3. Eye Contact in USA Business Environment Eye Contact Shows – Interest – Assertiveness – Willingness to participate – Controls and Persuades

4. Body Movement Emblems (obscene gesture) Illustrators (make a point) Regulators (control) Adaptors (relieve personal stress)

5. Clothing Understand Organization’s Culture Basic business colors (navy, grey, neutral) Color shows status Sports coats for men Dress appropriately for interviews and when on the job

6. Distance Social (4 – 12 feet) Personal (18” to 4 feet) Intimate (touching to 18”)

7. Physical Environment Office Desk Seating Location

8. Signs of Power Confident, Expansive movements Tall upright posture Relaxed and friendly Turn you back to others Relaxed seating Work at being taken seriously (see page 140 for additional tips.)

9. Time Monochromic (USA and Some of Europe –time is money and should be valued) Polychromic (relationships matter)

10. Status Symbols Dress Jewelry Titles Cars