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Communication Skills as Career Filters

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Presentation on theme: "Communication Skills as Career Filters"— Presentation transcript:

1 Communication Skills as Career Filters
Chapter 1 Communication Skills as Career Filters

2 Build Your Communication Skills
Textbook Your Guide Instructor Your Coach Bonus Resources See Mary Ellen Guffey & Dana Loewy, Essentials of Business Communication, 9th Edition Chapter 1, Slide 2

3 Advancing in a Challenging World of Work
Renewed emphasis on ethics Anytime- anywhere and nonterritorial offices Innovative communication technologies Emphasis on work groups and virtual teams Flattened management hierarchies Heightened global competition Advancing in a Challenging World of Work Mary Ellen Guffey & Dana Loewy, Essentials of Business Communication, 9th Edition Chapter 1, Slide 3

4 The Communication Process
Mary Ellen Guffey & Dana Loewy, Essentials of Business Communication, 9th Edition Chapter 1, Slide 4

5 Building Powerful Listening Skills
Stop talking. Control your surroundings. Establish a receptive mind-set. Keep an open mind. Listen for main points. Capitalize on lag time. Listen between the lines. Judge ideas, not appearances. Hold your fire. Take selective notes. Provide feedback. Mary Ellen Guffey & Dana Loewy, Essentials of Business Communication, 9th Edition Chapter 1, Slide 5

6 Nonverbal Communication
Eye contact, facial expressions, and posture and gestures send silent messages. Time, space, and territory send silent messages. Time (punctuality and structure) Space (arrangement of objects) Territory (privacy zones) Appearance sends silent messages. Business documents People Mary Ellen Guffey & Dana Loewy, Essentials of Business Communication, 9th Edition Chapter 1, Slide 6

7 Building Strong Nonverbal Skills
Establish and maintain eye contact. Use posture to show interest. Improve your decoding skills. Probe for more information. Avoid assigning nonverbal meanings out of context. Associate with people of diverse cultures. Appreciate the power of appearance. Observe yourself on video. Enlist friends and family. Mary Ellen Guffey & Dana Loewy, Essentials of Business Communication, 9th Edition Chapter 1, Slide 7

8 Culture and Communication
Good communication demands special sensitivity and skills when communicators come from different cultures. Mary Ellen Guffey & Dana Loewy, Essentials of Business Communication, 9th Edition Chapter 1, Slide 8

9 Dimensions of Culture: Context
High-Context Cultures Relational, collectivist, intuitive, contemplative Japan, China, Arab countries Low-Context Cultures Logical, individualistic, linear, action-oriented North America, Scandinavia, Germany Mary Ellen Guffey & Dana Loewy, Essentials of Business Communication, 9th Edition Chapter 1, Slide 9

10 Dimensions of Culture: Individualism
High-Context Cultures Tend to prefer groups values, duties, decisions Low-Context Cultures Tend to prefer individual initiative, self-assertion, personal achievement Mary Ellen Guffey & Dana Loewy, Essentials of Business Communication, 9th Edition Chapter 1, Slide 10

11 Dimensions of Culture: Formality
High-Context Cultures Tend to place more emphasis on tradition, ceremony, and social rules Low-Context Cultures Tend to place less emphasis on tradition, ceremony, and social rules Mary Ellen Guffey & Dana Loewy, Essentials of Business Communication, 9th Edition Chapter 1, Slide 11

12 Dimensions of Culture: Communication Style
High-Context Cultures Rely on nonverbal cues and total picture to communicate Low-Context Cultures Emphasize words, straightforwardness, and openness Mary Ellen Guffey & Dana Loewy, Essentials of Business Communication, 9th Edition Chapter 1, Slide 12

13 Dimensions of Culture: Time
North Americans Correlate time with productivity, efficiency, and money Some Other Cultures See time as an unlimited and never-ending resource to be enjoyed Mary Ellen Guffey & Dana Loewy, Essentials of Business Communication, 9th Edition Chapter 1, Slide 13

14 Intercultural Workplace Skills
Barriers Ethnocentrism: the belief in the superiority of one’s own culture Stereotypes: oversimplified perceptions of behavioral patterns or characteristics applied to an entire group Overcoming Barriers Tolerance: learning about and appreciating other cultures Empathy: seeing the world through another’s eyes, being nonjudgmental Mary Ellen Guffey & Dana Loewy, Essentials of Business Communication, 9th Edition Chapter 1, Slide 14

15 Communicating Interculturally
Oral Communication Use simple English. Speak slowly and enunciate clearly. Encourage accurate feedback. Check frequently for comprehension. Observe eye messages. Accept blame. Listen without interrupting. Smile as appropriate. Follow up in writing. Mary Ellen Guffey & Dana Loewy, Essentials of Business Communication, 9th Edition Chapter 1, Slide 15

16 Communicating Interculturally
Written Communication Consider local styles. Consider hiring a translator. Use short sentences and short paragraphs. Avoid ambiguous wording. Cite numbers carefully. Mary Ellen Guffey & Dana Loewy, Essentials of Business Communication, 9th Edition Chapter 1, Slide 16

17 Communicating Effectively With Diverse Audiences on the Job
Understand the value of differences. Seek training. Learn about your cultural self. Make few assumptions. Build on similarities. Mary Ellen Guffey & Dana Loewy, Essentials of Business Communication, 9th Edition Chapter 1, Slide 17

18 END


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