1. Nursing Assistant Monthly Copyright © 2015 Cengage Learning. All rights reserved. What it means to be assertive Communicating with peers

2. Copyright © 2015 Cengage Learning. All rights reserved. Three types of communication  Aggressive: Stems from hostility, anger, or insecurity  Passive-aggressive: Vague or dishonest; attempts to avoid conflict  Assertive: Based on respect for yourself and others April 2015Communicating well with peers

3. Copyright © 2015 Cengage Learning. All rights reserved. Benefits of assertive communication  Stand up for your point of view without infringing on the rights of others.  Express your thoughts, ideas, and preferences comfortably.  Accept compliments graciously.  Disagree without apologizing or “attacking.”  Challenge unfair treatment appropriately. April 2015Communicating well with peers

4. Copyright © 2015 Cengage Learning. All rights reserved. Communication in long-term care Effective communication helps to:  Improve patient care  Promote teamwork  Create a more pleasant working environment  Reduce stress April 2015Communicating well with peers

5. Copyright © 2015 Cengage Learning. All rights reserved. Practical tips to improve communication  Use open-ended questions: “How do you feel about that?”  Be present in the moment.  Use feedback to clarify what you are hearing: “I understand you feel stressed. Is that right?”  Use an “I” statement to explain how you feel.  Avoid using terms like “always” and “never.” April 2015Communicating well with peers

6. Copyright © 2015 Cengage Learning. All rights reserved. Practical tips to improve communication  Do not minimize praise. Say “thank you” when you receive a compliment.  Don’t apologize unless you have done something wrong.  Try to keep your facial expression relaxed.  Don’t discuss conflicts with people who are not involved.  Deal with conflicts before you get resentful. April 2015Communicating well with peers