1. DELIVERING QUIETLY TO THE TRADE: CHALLENGES AND SOLUTIONS John Crosk Regional Operations Manager, Tradeteam

2. 2 DHL IN THE Operating over 700vehicles Over 1 million deliveries annually To over 16,000 licenced premises Over 50,000 out-of- hours deliveries TRADE

3. 3 THE DELIVERY ENVIRONMENT

4. 4 FACTORS IN DELIVERY NOISE

5. 5 FINDING SOLUTIONS

6. 6 DHL MAKING IT HAPPEN RE-TIME! RE-TIME!....RE-TIME? 360 O view of stakeholders Accepting the legacy Small infrastructure changes Embrace new technologies Understand the business What is already possible? Talk to all stakeholders Find common ground Re-time to an absence of people Make noise assessments routine

7. THANK YOU