1. Coverholder technology forum Presenting the vision Gemma Reed, Lloyd’s

2. Miller Insurance Services Limited is authorised and regulated by the Financial Services Authority. Lloyd’s Coverholder Technology Forum 30 September 2011 Tim Rayner Head of IT – Miller Joe Gianzanti Director of Information Systems - TAPCO

3. Miller Fully independent specialist insurance and reinsurance broker. Key focus on wholesale managing general agent (MGA) binding authorities for over 35 years Continued investment in people, products and technology Particular development of online services portal over the last 10 years TAPCO Founded in 1983, headquartered in Burlington, North Carolina. Lloyd’s Coverholder for over 20 years MGA for more than 27 US carriers Custom designed agency management system The strategy for both firms is to use technology as an enabler to add value and realise efficiencies.

4. XML Reporting - timeline XML project initiated April 2007, with pilot phase from October 2007. Risk Messages live from 1 September 2008 Premium messages live from 1 October 2009 Over 466,000 policies with 604,500 locations transmitted

5. “For TAPCO, dealing with London has been made easier, especially when compared to US Carriers.” Joe Gianzanti – Director of Information Systems - TAPCO

6. Agenda: Using TAPCO systems Transmission of binding authority risk and premium data in near real time Binding a risk, data capture, policy issuance, data transmission Using Miller systems Data receipt, validation, analysis and presentation tools Bordereau reconciliation, dashboard and mapping applications Automated bordereau and aggregate reports

7. TAPSYS Live Demonstration

8. Policy information tab

9. ABLD005024 16 9 2011 Claudette Greene Insurance NEW 9 2011 9 12 2011 BASIC 75000 Basic policy information

10. 10 Premium reconciliation Premium messages sent daily, reconciled monthly Pre XML= 10 days, Post XML= 30 minutes Reconciled and confirmed premium triggers transaction and bordereaux process Bordereaux produced in Lloyd’s standard

11. 11 Online Services - risk level data reporting Developed applications to enable receipt and analysis of real time data Exposure analysis by region and/or ‘cat’ zone – for example Harris County or California quake Interactive dashboards providing drilldown to coastal band on an individual contract Data extracts in market standards (ACORD ER3001) Visual representation of a book of business complements complex spread sheet data

12. Online Services - exposure mapping Real time location level analysis Property aggregate utilisation and distribution Custom zone mapping for high risk areas: - California Cresta zones - Harris County zones - Hurricane tracking overlaid on in force business - Predictive path and historic storms

14. Business benefits Real time data means information is current XML process builds in validation Significant re-keying and re-work reductions Ease of doing business increased and frictional costs reduced Reporting becomes a bi-product of the process rather than an additional task Quicker and more informed decision making

15. Summary Investment required in both technology and business processes Real time data and re-use of data now business as usual Supports business development Reduces cost and adds value Enables future improvement in risk management. From a London market perspective, it should be as easy for Tapco to do business with the London market as it for them to do business with the most effective US carrier

16. Miller Insurance Services Limited is authorised and regulated by the Financial Services Authority. Lloyd’s Coverholder Technology Forum 30 September 2011 Tim Rayner Head of IT – Miller Joe Gianzanti Director of Information Systems - TAPCO