1. ISMT E-200: Trends in Enterprise Information Systems Project: GLOCO – Integrated Corporate Portal Part 1 Business Requirement Team Members: Joyce Torres Kenneth Kittredge Pamela Fisher Ruzhena Saltisky Vishal Nath Instructor: Zoya Kinstler Teaching Assistants: Basem Neseim Valar Jayaprakash 1

2. ISMT E-200: Trends in Enterprise Information Systems Problem Statement: GLOCO’s acquisition of three other companies has resulted in an IT infrastructure that is maintaining four independent systems. There are duplicate applications and services. Employees currently must access multiple portals to perform their work. GLOCO needs to provide a single access point to reduce costs and improve employee productivity. The CIO requested an infrastructure improvement project RFP to address this issue. 2

3. ISMT E-200: Trends in Enterprise Information Systems Objective: A 2 TI has selected Oracle WebCenter Suite to provide a common interface for GLOCO applications. Communities and team sites will have customized views. By implementing WebCenter’s Web 2.0 services, knowledge and collaboration will be leveraged across the enterprise through wikis, blogs and RSS feeds. Along with providing the portal infrastructure, A 2 TI will build a portlets to incorporate GLOCO’s ERP Order Management and travel application into the portal. 3

4. ISMT E-200: Trends in Enterprise Information Systems Functional Requirements:  An Oracle WebCenter 11g portal platform installed and ready for use by GLOCO employees.  Support for windows services secure single login to access applications on the portal.  A common interface design for the entire company that can be customized to user groups such as customers, employees and different regions.  The implementation of Web 2.0 capabilities such as blogs, wikis and RSS feeds for use in establishing social-networking features.  A portlet to enable access the company’s Travel Search application.  A portlet to enable access to the company’s Order Management System.  The implementation of Oracle’s WebCenter email solution. 4

5. ISMT E-200: Trends in Enterprise Information Systems As-is: 5

6. ISMT E-200: Trends in Enterprise Information Systems To-be: 6

7. ISMT E-200: Trends in Enterprise Information Systems Transition The Portal will be implemented with a minimum of disruption to employees and business functions. Since applications will be transitioned without major changes, training is anticipated to be minimal. The design of the portal will ensure select applications will be restricted based on division while common applications will be available to all employees. Menu bars will be tailored by division to ensure only those applications that are available to an employee will be shown. 7

8. Oracle WebCenter 11g Installation Costs CostYear 1Year 2Year 3Year 4Year 5Total WebCenter License $750,000 WebCenter Support $165,000 $825,000 A 2 TI Labor $550,000 GLOCO Programmers Europe ($135,000)($270,000) ($945,000) GLOCO Programmers Asia ($95,000)($190,000) ($665,000) GLOCO Programmers S.A.($60,000)($120,000) ($420,000) GLOCO Programmers U.S.$270,000 $1,350,000 GLOCO Administrators Europe ($120,000) ($480,000) GLOCO Administrators Asia ($85,000) ($340,000) GLOCO Administrators S.A. ($50,000) ($200,000) GLOCO Administrators U.S. $55,000 $275,000 Savings on current licenses($254,500) ($1,018,000) Production Servers$52,000 Dev/QA Environment$76,000 Total$1,918,000($309,500)($599,500) ($190,000) ISMT E-200: Trends in Enterprise Information Systems 8

9. Project Success Metrics :  Portal adoption by business units will increase as the portal becomes the enterprise standard for application access. The first year, the portal will have an adoption rate of 10% as business groups refine their business processes and create a web interface to their application. This percentage will increase by 25% a year as success stories encourage more business units to adopt the web interface. However, the adoption rate is never expected to exceed 85% since not all enterprise applications will opt to utilize the portal.  Applications will see a 100% adoption rate in the first year if business units remove all other access to their applications.  Support costs attributed to redundant applications will decrease up to 60% after the first year in production.  The cost to maintain one application will be up to 75% less than the maintenance of several redundant systems. The systems support team will field calls from one application instead of multiple. Training costs will decrease along with issue resolution times. 9

10. ISMT E-200: Trends in Enterprise Information Systems Benefits :  Increased user productivity through tailored portal content.  Increased employee satisfaction due to the reduction in effort required to access relevant applications and information.  Improved cross company collaboration through the incorporation of Web 2.0 features into daily business activities.  Increased company wide synergies realized through improved internal and external communication  Greater productivity through improved task management. 10