1. © 2008 Information Technology and Computing Services. All rights reserved. The Fiji e-Government Programme Sitiveni Nabuka Director e-Government Programme ITC Services PITA Conference, April 2009

2. © 2008 Information Technology and Computing Services. All rights reserved. The Fiji e-Government Perspective Does not replace the “a”, “b”, “c”, “d” needs of manDoes not replace the “a”, “b”, “c”, “d” needs of man Not about “e”, but about the GovernmentNot about “e”, but about the Government Centres on “citizens” rather than the “agencies”Centres on “citizens” rather than the “agencies”

3. © 2008 Information Technology and Computing Services. All rights reserved. Fiji eGovernment Program Online Applications Master Plan Fiji eGovernment Project – Phase1 Dec 2009 Dec 2007 2015Oct 2006 Data Centre Infrastructure ICT Training Remaining 350 Process, 250 Services, 8,000 Users And Computers, 800 Sites and 1 Data Centre Current Scope eGovernment Overview ICT Governance BPR

4. © 2008 Information Technology and Computing Services. All rights reserved. Current State of eGovernment Readiness Gov’t Business Processes ICT Governance ICT Culture & Competency ICT Facilities Infrastructure & Systems E-Govt Vision High Low High

5. © 2008 Information Technology and Computing Services. All rights reserved. Service Prioritization Example

6. © 2008 Information Technology and Computing Services. All rights reserved. From this To this Citizen Centric Example

7. © 2008 Information Technology and Computing Services. All rights reserved. Building a better Fiji for all Financially Sustainable Service Models Citizen-Centric Services Operational Effectiveness & Efficiency ICT Competency e-Gov Applications Government InfoComm Infrastructure Data Centre ICT Competency Dev. Raise & Sustain GDP Growth Reduce Unemployment Build Competencies Alleviate Poverty Maintain Law and Order Strategic Thrusts e-Government Programme Projects G2B ServicesG2E Services National Objectives Governance Framework G2C Services Business Services BPR Objectives & Scope

8. © 2008 Information Technology and Computing Services. All rights reserved. Application ClustersMinistry Status/ Completion Date e-Citizen Portal Finance (ITCS)100% Investment Approval Tracking System Commerce & Industry100% Companies & BusinessJustice 100% Sale of Land InformationLands & Mineral Resources 100% ScholarshipIndigenous Affairs / PSC/Multi-Ethnic Affairs 100% Examinations & Results Education100% Welfare ServicesWomen, Social Welfare & Housing 70% People HubCitizen Services (New Proposed) 20% eBDMJustice June eStatisticsFinance (Bureau of Stats) July ePropertyUrban Development August eForestryFisheries & Forests September eTenderFinance October eApplications

9. © 2008 Information Technology and Computing Services. All rights reserved. InfoComm Infrastructure Components GOVNETGOVNET ▸Expansion & Improvement of existing VoIPVoIP ▸Extension to existing e-Community centrese-Community centres ▸Schools, Post-Office Public contact centerPublic contact center ▸5 Pilot Services

10. © 2008 Information Technology and Computing Services. All rights reserved. GOVNET

11. VoIP Opportunity

12. © 2008 Information Technology and Computing Services. All rights reserved. E-Community Centers ExistingExisting ▸12 Schools ▸3 Post-Offices 2009 Plans2009 Plans ▸4 Sites

13. © 2008 Information Technology and Computing Services. All rights reserved. Public Contact Centre Pilot SitesPilot Sites ▸Elections ▸Water Supply ▸Shipping ▸National Weather Service ▸Labour Placement Integration between existing equipment and new equipmentIntegration between existing equipment and new equipment

14. © 2008 Information Technology and Computing Services. All rights reserved. Data Center Plans Tier 3 Data CenterTier 3 Data Center ▸99.982% availability ▸< 1.6hrs annual IT downtime To be completed by Q2 2009To be completed by Q2 2009

15. © 2008 Information Technology and Computing Services. All rights reserved. ICT Governance Plan

16. © 2008 Information Technology and Computing Services. All rights reserved. ICT Competency Development Plan

17. © 2008 Information Technology and Computing Services. All rights reserved. Business Process Re-engineering (BPR)

18. © 2008 Information Technology and Computing Services. All rights reserved. Current Project Status

19. © 2008 Information Technology and Computing Services. All rights reserved. Timelines 20092010 MilestoneQ1Q2Q3Q4Q1Q2Q3 Online Systems (7 Systems) - Overseas Online Systems (5 Systems) - Local People Hub Public Contact Centre (Pilot) VoIP (4 additional sites) eCommunity Centre IP Network (Pilot) Government Data Centre ICT Office Complex

20. © 2008 Information Technology and Computing Services. All rights reserved. Fiji eGovernment Program eGovernment Blueprint Data Center 12 eApplications 1 Data Hub Improved IP Network Backbone 14 Departments on VoIP 5 Departments on Call Center 4 Tele-centres ICT Governance Structure 24 Training Courses BPR Framework Dec 09 Phase 1 300+ Services 2 Data Hubs 10,000 Users & computers 800 Government Remote Sites Summary Beyond Phase 1

21. © 2008 Information Technology and Computing Services. All rights reserved. Ultimate Goal eGovernment.... Government Service @ a clickeGovernment.... Government Service @ a click

22. © 2008 Information Technology and Computing Services. All rights reserved. VINAKA

23. Questions?