1. Moving from “buy-in” to “process improvement” and to “planned change” Jack Phadungtin & Darla Calvet National University, La Jolla, CA

2. LOGO About National University  Type: Private, Not-for-Profit  Campuses: 28  Students: 27,000  Faculty: 3,100 (full-time & adjunct)  Degree programs: 98 (grad & undg)  Classes: 800-1000/month  Newly admitted students: 17,000/Yr  IR & Assessment staff: 5

3. LOGO Momentum to Success Continuous Improvement Planned Change Process Improvement Buy-In Institutional Effectiveness

4. LOGO Ingredients of Winning Planned Change Assessment Infrastructure  Support from Administration  Capability of the IR Office and Faculty Assessment Process  Assessment Cycle  Governance bodies and their responsibilities Effective Use of Assessment Results

5. LOGO Ingredients of Winning Planned Change Assessment Infrastructure  Support from Administration  Capability of the IR Office and Faculty Assessment Process  Assessment Cycle  Governance bodies and their responsibilities Effective Use of Assessment Results Buy In

6. LOGO Ingredients of Winning Planned Change Assessment Infrastructure  Support from Administration  Capability of the IR Office and Faculty Assessment Process  Assessment Cycle  Governance bodies and their responsibilities Effective Use of Assessment Results Less Resistance to Change

7. LOGO Assessment Goals at NU  Enhance assessment quality  Improve assessment process  Utilize assessment results

8. LOGO How To Initiate Planned Change Administration Faculty Who Originates Change?

9. LOGO How To Initiate Planned Change Administration Faculty Office of IR & Assessment Office of IR & Assessment

10. LOGO How To Initiate Planned Change Administration Faculty Office of IR & Assessment Office of IR & Assessment Change Personnel, Structure, Mind Change Personnel, Structure, Mind

11. LOGO Getting Started  Stop the “Resistance-to-Change” talk  Isolate Problems & Prioritize Tasks 1.Assessment Cycle 2.The needed “buy-in” –Support from Administration »Capability of the IR Office –Support from Faculty »Understanding Benefit of Assessment 3.Governance bodies and their responsibilities

12. LOGO Buy the “Buy-In”  Administration  Cost and Benefit Analyses  Recommendations  Successful Pilot Projects  Faculty  Remove Barriers  Simplify Tasks  Identify Project Champion  Compensation

13. LOGO Buy the “Buy-In”  Amplify Benefits of Change  Promote Effective Communication  Understand Each Functions Involved in the Process Sample??

14. LOGO Assessment Time Table (No longer used)

15. LOGO Revised Assessment Cycle

16. LOGO Moving from Buy-In to Process Planning Create Master Plans  Identify Key Indicators/Measures  Academic  Non-Academic  Plan for Data Collection and Analysis  Establish practices of how results will be used

17. LOGO Identify Key Indicators - Academic Multiple-Approached Assessment Student Learning Program Quality Institutional Effectiveness Student Surveys

18. LOGO  Non-Academic Assessment  Business Quality Survey  Staff Survey Identify Key Indicators – Non-Academic

19. LOGO Non-Academic Measure 2008 Frequency of Survey – 4/Year  2 Quality of Business Survey (QBS)  2 HR Surveys Jan Pre FebMar QBS MayJun Post Jul QBS –Focused Aug Pre SepOctNov Post DecApr PrePost Control Group 1Control Group 2

20. LOGO Using Results to Drive Improvement To Promote Positive Planned Change  Give Credit to Project Originator/Owner  Share Results With Stakeholder  Keep Track of How Results Are Used  Prevent Reprimand for Inability to Achieve the Set Goals

21. LOGO Information Optimization Suggestions for Use

22. LOGO Tracking Information Usage

23. LOGO Promote Use of Evidence for Process and Structure Changes  Change Process to Support Change  Simplify and Minimize Steps  Emphasize Quality Control  Change Structure to Support Change  Enhance Institutional Capability

24. LOGO Process Improvement 2006 2008

25. LOGO Process / Structure Improvement: Academic Program Reviews 2006 2008

26. LOGO Process & Assign Responsibilities: Academic Program Reviews Program Lead Faculty University Assessment Council Department Chair Provost School Assessment Committee (SAC) Members are appointed by the school Dean School Dean Undergraduate Council President Process Coordination Graduate Council Process Coordination

27. LOGO Structure / Capability Improvement 2006 2008

28. LOGO Improvement Results Academic Improvement 2007

29. LOGO

30. Momentum of Improvement  Minimize Resistance to Change  Create Successful Pilot Projects  “Snow Ball” Effect  Learn from Mistakes  Provide Continuing Support  Customized Help  Rewards and Pressure  Positive Reinforcement  Peer Pressure

31. LOGO Let’s Recap

32. LOGO Getting Started  Stop the “Resistance-to-Change” talk  Isolate Problems & Prioritize Tasks 1.Assessment Cycle 2.The needed “buy-in” –Support from Administration »Capability of the IR Office –Support from Faculty »Understanding Benefit of Assessment 3.Governance bodies and their responsibilities

33. LOGO Getting Started  Stop the “Resistance-to-Change” talk  Isolate Problems & Prioritize Tasks 1.Assessment Cycle 2.The needed “buy-in” –Support from Administration »Capability of the IR Office –Support from Faculty »Understanding Benefit of Assessment 3.Governance bodies and their responsibilities

34. LOGO Getting Started  Stop the “Resistance-to-Change” talk  Isolate Problems & Prioritize Tasks 1.Assessment Cycle 2.The needed “buy-in” –Support from Administration »Capability of the IR Office –Support from Faculty »Understanding Benefit of Assessment 3.Governance bodies and their responsibilities DON’T GIVE UP

35. National University