1. Culture Champion Meeting: May 2013
SCRIPT
“Good Morning (Afternoon).”
TIME
1 minute

2. Agenda
AGENDA
June Learning Moment: Communication – Expressing Yourself & Responding to Others
Attendance Retreat Updates
Insight Coaching
Stump the Facilitator

3. Learning Moment: Communication – Expressing Yourself & Responding to Others June 2013
SCRIPT
“Good Morning (Afternoon).
I am here to deliver our learning moment. The topic is Communication – Expressing Yourself & Responding to Others”.
TIME
1 minute

4. Communication is evolving and so is self-expression.

5. Reflection… How well do you express yourself at work?
How often do you listen for understanding and curiosity?
How can we continue to improve in this area?

6. Effective Communication Tips:
Be clear within yourself as to what you want to say
Self-Reflect
Be Here Now
Acknowledge Reality
Describe the situation how you see it
Ask others about their thoughts or reasoning
Seek first to understand than to be understood.
Curiosity
Less Is More
Speak Clearly & Concisely
Describe rather than diagnose
Clarify your thoughts
Communicate Your Needs
SCRIPT:
“Here are some steps to follow to better communicate and express yourself…
Be Here Now for yourself. Think before you speak. The first step is to be clear within yourself as to what you want to say. Self-reflect.
Describe how YOU see the current situation and acknowledge reality.
Be curious with others about their thoughts or reasoning.
Speak clearly and concisely. Remember “less is more”. When we keep on talking we often start to make excuses, contradict ourselves, and give others lots of ammunition for arguing with us about our opinions.
Communicate your needs without excuses or disclaimers at the beginning, such as “well, this may not really be important” or “I may be making a big deal out of nothing”. Clarify your thoughts.
Time Estimate:
1-2 Minutes

7. Building A Better CHLA Together
For June, here’s our Call to Action:
Be thoughtful of how you communicate and remain curious with others.
Effective communication is very important and it is a skill that requires practice.
SCRIPT
““Why does this matter? Because we achieve our best TOGETHER.” - Emphasize the together part.
“Here’s our Call to Action for May-
Be thoughtful of how you express yourself and follow the tips provided. Effective communication is crucial at every level of an organization. However, the ability to communicate effectively does not come easily, and it is a skill that requires practice.
TIME ESTIMATE
30 seconds

8. "Regardless of the changes in technology, the market for well-crafted messages will always have an audience." — Steve Burnett
Thank You

9. iTransform FY 2012

10. Insight Coaching
Tee-up
Give personal example

11. Tee Up: Story from Facilitator – Ever had difficulty changing?
searching for results
current results
current behaviors
current mindset
Tee Up: Story from Facilitator – Ever had difficulty changing?
Model: Results Come From Behaviors which come from Thoughts
To achieve different results, use different behavior

12. achieving results
current results
current behaviors
current mindset
new results
new behaviors
Discuss how to achieve results, then prepare for results cone discussion
new mindset

13. work results current state desired future state Which one? List
The results
Which one?
The behaviors
List
Have participants complete their thoughts about current state
INTACT WORK GROUP:
Have participants choose a work related issue that they are not getting the results they want
The thinking, beliefs, or mindset
Consider

14. thinking (thought habits)
results cone
results
behaviors
thinking (thought habits) 11

15. results behaviors thinking
current state
results
In our current state:
What are our current results?
What behaviors are leading to this result?
What kind of thinking currently drives those behaviors? (Why does that make sense to us?)
behaviors
thinking
If pair / groups get off course (victim), guide them back to identify behavior and what gets in their way 11

16. sustainable change insight to desired future state from current state
results
behaviors
thinking
from
current state
results
behaviors
thinking
insight
Discuss the slide
QUESTION: Can you simply tell yourself to change your thinking and expect your thinking to change, just like that?
QUESTION: Can you tell someone else to change their thinking and expect that to happen?
No, our thinking does not work that way.
QUESTION: How do you create insights?
because people do
what makes sense to them, a shift in thinking prompts sustainable change in behavior 11 16 16

17. results cone — insight results behaviors thinking insight
Our brains are WIRED to follow habitual patterns – as “PATHS OF LEAST RESISTANCE”
INSIGHTS help us to create new connections and patterns
Insights come from experience.
QUESTION: Has anyone been convinced to try something different than they are used to and then been surprised that it worked out better than they thought?
STORY – FACILITATOR
CORE LEARNING TECHNOLOLGY – Experiential Model – people learn best by experience
insight

18. desired future state results behaviors mindset In our desired future
What are our the desired results?
What behaviors do we need?
What mindset would support the desired behaviors?
behaviors
mindset
NEXT SLIDE -grid review 11

19. work results current state desired future state Choose List Consider
The results
Choose
The behaviors
List
Have participants complete their thoughts about desired future state
STOP – DISCUSS Listening
Prepare for sharing – through “Levels of Listening:
The thinking, beliefs, or mindset
Consider

20. levels of listening non-listening
Non-Listening – listening with a busy mind.
Why don’t people listen well? (thoughts).
QUESTION: Is “Non-listening” appropriate sometimes?

21. levels of listening to tell my story/my point of view non-listening
Review listening to tell my story and thoughts

22. levels of listening to agree/disagree
to tell my story/my point of view
non-listening
Review listening to agree/ disagree and thoughts

23. levels of listening for application to agree/disagree
to tell my story/my point of view
non-listening
Review listening for application and listening

24. levels of listening for understanding for application
of the entire message
beyond the words
for application
to agree/disagree
to tell my story/my point of view
non-listening

25. share with your coach What are your desired work results?
Listen for Understanding:
What are your desired work results?
What behaviors/actions do you need to take to achieve your desired work results?
What mindset will you need to consistently change your work behaviors/results?

26. commitment to change Reflection…
What more can I do to shift from the current state to the desired future state?
How will I know when we are making progress?
Create at least two commitments: “I will" statements. Consider blue chip items for these “I will” statement.
Think about how will we hold ourselves and each other accountable to these commitments.
INTACT WORK GROUP – have them share together this reflection 26

27. THANK YOU