1. Welcome to “The Communication Map” Seminar © Copyright by Relationship Coaching Institute

2. What is “the Communication Map”?  A communication tool  A one page foundational system  Easy to learn and use  Universal enough for all relationships © Copyright by Relationship Coaching Institute

3. When “the Communication Map” Works?  It comes into play when one person experiences issues and needs to talk  Two people involved in the relationship: the sender and the receiver © Copyright by Relationship Coaching Institute

4. 9 Rules of the Road © Copyright by Relationship Coaching Institute

5. Issues are unmet needs 1 © Copyright by Relationship Coaching Institute

6. 2 All issues are valid © Copyright by Relationship Coaching Institute

7. 3 Who has the unmet need owns the issue © Copyright by Relationship Coaching Institute

8. 4 One issue at a time © Copyright by Relationship Coaching Institute

9. 5 One person speaks at a time

10. 6 © Copyright by Relationship Coaching Institute Speak with moderation

11. 7 7 Listen with curiosity © Copyright by Relationship Coaching Institute

12. 8 Assume Win-Win © Copyright by Relationship Coaching Institute

13. 9 Nurture the space between © Copyright by Relationship Coaching Institute

14. I.The Sender II.The Receiver III.The Wall Three Concepts: © Copyright by Relationship Coaching Institute

15. The Sender  The sender is the one who experiences issue and needs to talk to the other person © Copyright by Relationship Coaching Institute  Difference between experiencing something and being clear what it is you’re experiencing  Difference between a “Talker” and a “Thinker”

16. The Receiver  The receiver is the person to whom the message is sent  It Is not about Me  Be Curious  Listen and Support  Be Compassionate  Be a Coach and Mirror Back © Copyright by Relationship Coaching Institute

17. The Wall  The wall, in the communication map, is one of four things: 1.Judgment 2.Interpretation 3.Defensiveness 4.Reactive emotion. © Copyright by Relationship Coaching Institute

18. How “the Communication Map” Works?

19. 8 The Receiver The Sender Steps in the Communication Map Experience Issue Hit the Wall Identify Issue Communicate Issue Make Request Negotiate Agree Follow Through 1 2 3 4 5 6 7 8 © Copyright by Relationship Coaching Institute

20.  Example: “I have something to discuss…” “’help me to understand your issue” “or not” “my problem is …” “what you need from me is…” “identify the issue” “how about we…” “so you’d like to…how about…” “great, let’s do it…” “Ok, I agree with you…” “thank you, let’s do it…” © Copyright by Relationship Coaching Institute

21. Communication Tips 5 Top © Copyright by Relationship Coaching Institute

22. Tip1: Use the 3 Magic Words of Listening: “Is There More?” © Copyright by Relationship Coaching Institute

23. Tip2: “It’s Not About You!” © Copyright by Relationship Coaching Institute

24. Tip3: “It’s All About You!” © Copyright by Relationship Coaching Institute

25. Tip4: “Turn Complaints into Requests.”

26. Tip5: “Telling Your Truth!” © Copyright by Relationship Coaching Institute

27. Thank you! © Copyright by Relationship Coaching Institute