1. Walls do not make a school, minds do it Euro-Contact Business School

2. Active ageing

3. Why – it is a must or benefit?

4. What is the driving forces of the change? What is the constraining forces of the change Or What is the benefit for City, Local government, Municipality What is the benefit of the people How much does the change costs

5. What? – Service development or/and Organisational development?

7. Service development Accessibility issue - Equal opportunity let them use what the younger use let them live how they like Marketing issue Do we have proper service for the meeting with there special needs and wants? Service is: Physical something Style Behaviour And delivery - mean OD (style and behaviour of the staff)

8. How – cultural change (organisational culture and „City culture”

9. It is a knowledge management too

10. Good active ageing