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AACRAO SEM 2013 - Chicago Bringing Six Sigma to Enrollment Management Jacqueline Hills Purdue University – West Lafayette, IN Wednesday, November 13, 9:15.

Published byDamon Casey Modified over 9 years ago

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Presentation on theme: "AACRAO SEM 2013 - Chicago Bringing Six Sigma to Enrollment Management Jacqueline Hills Purdue University – West Lafayette, IN Wednesday, November 13, 9:15."— Presentation transcript:

1 AACRAO SEM 2013 - Chicago Bringing Six Sigma to Enrollment Management Jacqueline Hills Purdue University – West Lafayette, IN Wednesday, November 13, 9:15 am Session ID:1752 @PurdueJHills #AACRAO

2 AACRAO SEM 2013 - Chicago TYPE OF Session ID: 1752 @PurdueJHills #AACRAO GREEN BELTS INSTITUTION BLACK BELTS

3 AACRAO SEM 2013 - Chicago PURDUE UNIVERSITY – WEST LAFAYETTE Session ID: 1752 @PurdueJHills #AACRAO Large Public Land Grant 30,000 Undergraduates 9,000 Graduates 10 Colleges and Schools SETTING 26% NON-RESIDENT DOMESTIC 57% RESIDENT INTERNATIONAL 17% 25% ENGINEERING 11% SCIENCE 14% HEALTH&HUMAN SCIENCES 11% TECHNOLOGY 9% AGRICULTURE 11% LIBERAL ARTS 4% EXPLORATORY STUDIES 9% MANAGEMENT 2% PHARMACY 2% EDUCATION 1% NON-DEGREE 1% VETERINARY TECHNOLOGY

4 AACRAO SEM 2013 - Chicago Session ID: 1752 @PurdueJHills #AACRAO SETTING ENROLLMENT MANAGEMENT @ PURDUE REPORTING OFFICES AdmissionsFinancial AidRegistrar Analysis & Reporting } Bursar Student Systems Student Success Programs CAMPUS PARTNERS

5 AACRAO SEM 2013 - Chicago Session ID: 1752 6 @PurdueJHills #AACRAO

6 AACRAO SEM 2013 - Chicago Session ID: 1752 @PurdueJHills #AACRAO AND / OR

7 AACRAO SEM 2013 - Chicago WHAT IS SIX SIGMA? Session ID: 1752 @PurdueJHills #AACRAO 6

8 AACRAO SEM 2013 - Chicago Session ID: 1752 STRATEGIES TECHNIQUES TOOLS } PROCESS IMPROVEMENT @PurdueJHills #AACRAO 6

9 AACRAO SEM 2013 - Chicago BUISNESS IMPROVEMENT MANAGEMENT SYSTEM Session ID: 1752 @PurdueJHills #AACRAO 6

10 AACRAO SEM 2013 - Chicago Session ID: 1752 @PurdueJHills #AACRAO FINDS… HOW OFTEN DEFECTS ARE LIKELY TO OCCUR 6

11 AACRAO SEM 2013 - Chicago WHY ENROLLMENT MANAGEMENT? Session ID: 1752 @PurdueJHills #AACRAO

12 AACRAO SEM 2013 - Chicago 1. Customer Focus Session ID: 1752 @PurdueJHills #AACRAO 2. Data Driven Decision Making 6

13 AACRAO SEM 2013 - Chicago GREEN BELT CERTIFICATION Session ID: 1752 @PurdueJHills #AACRAO

14 AACRAO SEM 2013 - Chicago PURDUE TECHNICAL ASSISTANCE PROGRAM (TAP) Session ID: 1752 @PurdueJHills #AACRAO

15 AACRAO SEM 2013 - Chicago CERTIFICATION PROCESS for Session ID: 1752 8 HOURS 6 CLASSES 6 WEEKS @PurdueJHills #AACRAO

16 AACRAO SEM 2013 - Chicago CERTIFICATION PROCESS 1. EXAM Session ID: 1752 @PurdueJHills #AACRAO 2. PROJECT

17 AACRAO SEM 2013 - Chicago STAFF SELECTION Session ID: 1752 @PurdueJHills #AACRAO YES NO

18 AACRAO SEM 2013 - Chicago ENROLLMENT MANAGEMENT GREEN BELTS Session ID: 1752 @PurdueJHills #AACRAO PROJECTS 13 GREEN BELTS 24

19 AACRAO SEM 2013 - Chicago PROJECTS Session ID: 1752 @PurdueJHills #AACRAO

20 AACRAO SEM 2013 - Chicago FINANCIAL AID STUDENT LOAN DEFAULT Session ID: 1752 Cohort PURDUE – WEST LAFAYETTE @PurdueJHills #AACRAO

21 AACRAO SEM 2013 - Chicago TOOLS Session ID: 1752 BINOMIAL PROCESS CAPABILTIY ANALYSIS SIPOC @PurdueJHills #AACRAO

22 AACRAO SEM 2013 - Chicago RESULTS Session ID: 1752 @PurdueJHills #AACRAO

23 AACRAO SEM 2013 - Chicago ROI Session ID: 1752 @PurdueJHills #AACRAO

24 AACRAO SEM 2013 - Chicago ADMISSIONS EVENT COMMUNICATIONS Session ID: 1752 @PurdueJHills #AACRAO

25 AACRAO SEM 2013 - Chicago TOOLS Session ID: 1752 X/Y CHART FLOWCHART FISHBONE @PurdueJHills #AACRAO

26 AACRAO SEM 2013 - Chicago RESULTS Session ID: 1752 @PurdueJHills #AACRAO

27 AACRAO SEM 2013 - Chicago ~ ROI Session ID: 1752 @PurdueJHills #AACRAO

28 AACRAO SEM 2013 - Chicago REGISTRAR XTENDER PROCESS ERRORS Session ID: 1752 STAFF PAPER FILES ELECTRONIC FILES SCANNING TO @PurdueJHills #AACRAO

29 AACRAO SEM 2013 - Chicago TOOLS Session ID: 1752 I-MR CHART HISTOGRAM FISHBONE @PurdueJHills #AACRAO

30 AACRAO SEM 2013 - Chicago RESULTS Session ID: 1752 @PurdueJHills #AACRAO

31 AACRAO SEM 2013 - Chicago ~ROI Session ID: 1752 @PurdueJHills #AACRAO

32 AACRAO SEM 2013 - Chicago WHAT WE’VE LEARNED… Session ID: 1752 @PurdueJHills #AACRAO SUCCESS WITH: 1. STAFF INTEREST 2. LEADERSHIP INVESTMENT

33 AACRAO SEM 2013 - Chicago 1. DATA TO BACK UP CHANGE Session ID: 1752 @PurdueJHills #AACRAO 2. IMPROVED TOOLSET 3. DESIGNATED TIME SIX SIGMA STAFF VOICED…

34 AACRAO SEM 2013 - Chicago Session ID: ### @PurdueJHills #AACRAO

35 AACRAO SEM 2013 - Chicago THANK YOU! Session ID: 1752 @PurdueJHills #AACRAO Jacqueline Hills jfhills@purdue.edu Purdue University – West Lafayette, IN Wednesday, November 13, 9:15 am Session ID:1752

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