1. An Introduction to ‘Age UKs in Kent Consortium’ New ways of working 1 st March 2013 Nigel Vian Chief Executive Age UK North West Kent Community Prevention and Wellbeing Conference - Lenham Community Centre

2. Who are the ‘Age UKs in Kent Consortium’? Independent Local Registered Charities Supported by Age UK (National) Independent Local Registered Charities Supported by Age UK (National)

3. Why form a consortium? Age UKs in Kent are responding to the challenges of economic and social market change One point of contact for county wide commissioning Build on high quality standards – Age UK brand and guarantee of quality Build on high quality standards – Age UK brand and guarantee of quality Enhance the quality of the supply chain Maximise the economies of scale Plan for a sustainable future Deliver better services and improved value, through county wide consistency Deliver better services and improved value, through county wide consistency

4. Where are we now? ‘Age UKs in Kent Consortium’ Held county wide workshop – Age UKs and Age ConcernsHeld county wide workshop – Age UKs and Age Concerns Agreed on forming a consortium modelAgreed on forming a consortium model Developed the Vision, Mission and draft Business CaseDeveloped the Vision, Mission and draft Business Case Agreed on consortium entry criteria requirementsAgreed on consortium entry criteria requirements Due diligence test against criteria - selected 6 lead Age UKsDue diligence test against criteria - selected 6 lead Age UKs MOU signed by the Chairs of the 6 Age UKs – February 2013MOU signed by the Chairs of the 6 Age UKs – February 2013

5. Our Vision & Mission Our Vision To be the consortium that leads the delivery of Age UK services in Kent To be the consortium that leads the delivery of Age UK services in Kent Our Mission To bid for and win grants and contracts for services for older people across KentTo bid for and win grants and contracts for services for older people across Kent To be the first choice for both commissioners and subcontractorsTo be the first choice for both commissioners and subcontractors To deliver county wide services through a network of high quality preferred subcontractors where appropriateTo deliver county wide services through a network of high quality preferred subcontractors where appropriate To work collaboratively with other organisations across the South EastTo work collaboratively with other organisations across the South East As a consortium we are committed to improving attitudes and behaviours towards older peopleAs a consortium we are committed to improving attitudes and behaviours towards older people To bid for and win grants and contracts for services for older people across KentTo bid for and win grants and contracts for services for older people across Kent To be the first choice for both commissioners and subcontractorsTo be the first choice for both commissioners and subcontractors To deliver county wide services through a network of high quality preferred subcontractors where appropriateTo deliver county wide services through a network of high quality preferred subcontractors where appropriate To work collaboratively with other organisations across the South EastTo work collaboratively with other organisations across the South East As a consortium we are committed to improving attitudes and behaviours towards older peopleAs a consortium we are committed to improving attitudes and behaviours towards older people

6. Our Values Our consortium relationships are built on trust, openness and a willingness to shareOur consortium relationships are built on trust, openness and a willingness to share Our core services are for older people, their carers and familiesOur core services are for older people, their carers and families We deliver person centred servicesWe deliver person centred services We advocate on behalf of our older people and their familiesWe advocate on behalf of our older people and their families We deliver compassionate, specialist servicesWe deliver compassionate, specialist services We deliver services driven by local needsWe deliver services driven by local needs We deliver high quality servicesWe deliver high quality services Our consortium relationships are built on trust, openness and a willingness to shareOur consortium relationships are built on trust, openness and a willingness to share Our core services are for older people, their carers and familiesOur core services are for older people, their carers and families We deliver person centred servicesWe deliver person centred services We advocate on behalf of our older people and their familiesWe advocate on behalf of our older people and their families We deliver compassionate, specialist servicesWe deliver compassionate, specialist services We deliver services driven by local needsWe deliver services driven by local needs We deliver high quality servicesWe deliver high quality services As a consortium we have shared values that underpin how we work together

7. Our Offer Between us as a consortium Years of combined experience delivering successful outcomes for older people in Kent Trusted and known provider in the local community in the local community Trusted and known provider in the local community in the local community Backing and support of Age UK (National) Brand Partners Backing and support of Age UK (National) Brand Partners

8. Combating Social IsolationCombating Social Isolation Delivering prevention servicesDelivering prevention services Providing high quality Information & AdviceProviding high quality Information & Advice Track record of innovationTrack record of innovation Track record of developing servicesTrack record of developing services independent of grants and contracts independent of grants and contracts Focus on person centred servicesFocus on person centred services Our Offer Our Core Combined Service Offer Day Opportunities Dementia Day Services Daily meals on site Fresh meals delivery Domiciliary Care (CQC) Independent Living Services Information & Advice Professional Advocacy Care Navigator Carer Support Befriending - Face to Face Activities, Entertainment & Social Events Transport Volunteer opportunities Lunch Clubs Counselling Befriending - Telephone Local Handyman services

9. Our Offer Our Core Health & Wellbeing Service Offer Clinics – Hearing & VisionClinics – Hearing & Vision Exercise classes – postural stability (Falls prevention)Exercise classes – postural stability (Falls prevention) Healthy walking & fitnessHealthy walking & fitness Foot Care – clinics and community outreachFoot Care – clinics and community outreach Nail cutting – feet and handsNail cutting – feet and hands Hairdressing & BeautyHairdressing & Beauty Chiropody – qualified podiatrists and chiropodistsChiropody – qualified podiatrists and chiropodists Singing and music therapySinging and music therapy AromatherapyAromatherapy ReflexologyReflexology

10. Next Steps ‘Age UKs in Kent Consortium’ Preparing to be commission and tender readyPreparing to be commission and tender ready Finalising the business plan and funding arrangementsFinalising the business plan and funding arrangements Building early relationships with the new commissionersBuilding early relationships with the new commissioners Developing and refining ‘The offer’Developing and refining ‘The offer’ Finalising a marketing plan – fit for futureFinalising a marketing plan – fit for future Understanding the market and competitionUnderstanding the market and competition

11. THANK YOU