1. Exploring the Importance of a Trainer Certification Program

2. Jeff Moore Director of Training & Documentation Apria Healthcare Dean Griess Learning Services Director - North America Stream Global Services

3. Great Employee Hiring Curriculum Classroom Experience Onboard / OJT

4. List the key components for a successful certification program Describe the most effective way to facilitate the certification Identify measures for success

5. Components of a successful program Effective program facilitation Success measures Benefits of a certification program

7. Structured curriculum Online and ILT

8. Excellent facilitators

9. Numerous teach back opportunities Some should be video taped

10. Pass/Fail component

11. Participant commitments

12. Appropriate class size

13. Observation form with specific behaviors

14. Observation calibration process

15. Process for master certifying future facilitators

16. Pre/Post measurement

18. Demonstrate mastery of desired behaviors/knowledge

19. Consistent behavioral targeted feedback

20. Encourage Self Evaluation

21. Peer to Peer Learning

22. Energy an absolute must

23. Respect

25. Attrition Metrics – new hire performance Speed to proficiency Observation scores

26. Consistent expectations Improved classroom engagement and experience Investing in a quality first impression for new employees Improved performance