1. Chapter 9 Employee Training and Development Copyright © 1999 John Wiley & Sons Canada, Ltd. All rights reserved.

2. HUMAN RESOURCES MANAGEMENT Templer Cattaneo De Cenzo Robbins John Wiley & Sons Canada, Ltd What is Employee Training? Employee trainingEmployee training focuses on job performance Employee developmentEmployee development focuses on personal growth

3. HUMAN RESOURCES MANAGEMENT Templer Cattaneo De Cenzo Robbins John Wiley & Sons Canada, Ltd Principles of Learning Learning is enhanced when learner is motivated Learning requires feedback Reinforcement is important Practice increases learner’s performance Learning begins rapidly, then plateaus Learning must be transferable to the job

4. HUMAN RESOURCES MANAGEMENT Templer Cattaneo De Cenzo Robbins John Wiley & Sons Canada, Ltd Theories of Learning: Operant Conditioning People learn from the consequences of their behaviours. Consequences include: Positive reinforcement Negative reinforcement Punishment Extinction

5. HUMAN RESOURCES MANAGEMENT Templer Cattaneo De Cenzo Robbins John Wiley & Sons Canada, Ltd Theories of Learning: Social Learning Theory Learning is continuous interaction between individuals and their environments. Learning is affected by: Attentional processes Retention processes Motor reproduction processes Reinforcement processes

6. HUMAN RESOURCES MANAGEMENT Templer Cattaneo De Cenzo Robbins John Wiley & Sons Canada, Ltd Determining Training Needs

7. HUMAN RESOURCES MANAGEMENT Templer Cattaneo De Cenzo Robbins John Wiley & Sons Canada, Ltd On-the-Job Training Methods Apprenticeship training Job instruction training

8. HUMAN RESOURCES MANAGEMENT Templer Cattaneo De Cenzo Robbins John Wiley & Sons Canada, Ltd Off-the-Job Training Methods Lectures Videos Simulation exercises Computer-based training Vestibule training Programmed instruction Internet

9. HUMAN RESOURCES MANAGEMENT Templer Cattaneo De Cenzo Robbins John Wiley & Sons Canada, Ltd Employee Development Methods Job rotation Assistant-to positions Committee assignments Lectures Simulations Outdoor training

10. HUMAN RESOURCES MANAGEMENT Templer Cattaneo De Cenzo Robbins John Wiley & Sons Canada, Ltd Special Cases of Development Mentoring/coaching Employee counselling

11. HUMAN RESOURCES MANAGEMENT Templer Cattaneo De Cenzo Robbins John Wiley & Sons Canada, Ltd Counselling Employees Document all problem performance behaviours Deal with the employee objectively and fairly Confront job performance issues only Offer assistance Anticipate defensiveness Get the employee to own up to the problem Develop an action plan to correct performance

12. HUMAN RESOURCES MANAGEMENT Templer Cattaneo De Cenzo Robbins John Wiley & Sons Canada, Ltd Organization Development Methods Survey feedback Team building Third-party intervention

13. HUMAN RESOURCES MANAGEMENT Templer Cattaneo De Cenzo Robbins John Wiley & Sons Canada, Ltd Evaluating Training and Development Effectiveness Performance-based evaluation methods: Post-training performance Pre-post-training performance Pre-post-training performance with control group

14. HUMAN RESOURCES MANAGEMENT Templer Cattaneo De Cenzo Robbins John Wiley & Sons Canada, Ltd International Training and Development Cross-cultural training:Cross-cultural training: language, culture, history, politics, economy Development for expatriates:Development for expatriates: assignment to domestic position, training for new overseas assignment, or retirement