1. GOT CULTURE? Ann P Berkman, PHR Assistant Human Resources Director Town of Marana Vickie Hathaway, MPA Management Assistant Town of Marana

2. WHAT IS AN “ORGANIZATIONAL CULTURE”? Common values and beliefs Stories to describe who we are and how we do things Our reputation First impressions

3. PROCESS 1.Organizational leadership commits to journey. 2.Employee survey determines starting point. 3.Leaders and employees define excellence and develop cultural value statements. Key: Employee participation throughout the journey of discovery and recognition.

4. MARANA CULTURAL VALUES We are dedicated to service excellence. We do what it takes to make the Town of Marana better. We treat everyone in our community (both employees and citizens) like family. We trust and value each other.

5. ENGAGING EMPLOYEES

6. STORIES “That day my son and I were safe driving home because Benny Sanchez took the time to notice and to alert me of the flat tire…” “I want to give Gus Myers a big thank you for his dedication to the Town of Marana and its mission…” “Rosemary Murphy at the first floor reception desk at the Marana Municipal Complex is always professional and friendly to both staff and customers...”

7. VALUES IN ACTION: MONTHLY STORIES

8. RECOGNITION AND REWARDS Cultural Value Goal part of each employees evaluation. Cultural Value Excellence Performance Award program recognizes what supports an organization of excellence and our values.

9. TIPS FOR SUCCESS Consistent communication. Employees are always involved. Find ways to bridge the values to all areas of work CELEBRATE