1. 1 Networking and Stakeholder Cooperation Answers on a (not yet) asked question! December 2006, Skopje Luk Zelderloo

2. 2 Concepts Merging - Network Network of organisations Network & Organisations Client focused network Project work – Network Stakeholder cooperation

3. 3 Stakeholder’s concept A stakeholder approach is about creating tools and instruments to organise the communication between all parties involved StakeholderShareholder Involved in the serviceOwner

4. 4 Motives for networking Knowledge, Money, HRM Process: tailor made services… Output: holistic approach Part 1

5. 5 Motives for stakeholder cooperation We live and work in a complex society: –Different actors –Different interests –Different parties –Different opinions –… Effective and successful implementation of policies is needed → win-win situation Part 2

6. 6 Part 1 Dimensions of Networking Conceptual dimension Structural dimension Operational dimension

7. 7 Dimensions of Networking Structural dimension Conceptual dimension Operational dimension 1 6 3 8 5 7 2 4 9 100 0 Profiling

8. 8 No one way when networking 3 Demons The carnivore plant The hedgehog The cane

9. 9 Structural dimension of Networking Be there Secure consensus Keep rhythm and direction Need is the mother of invention Starting separately…

10. 10 Conceptual dimension of Networking Be absent Make difference explicit Hop Skip Jump: exploring, elaborating, concluding “United in Diversity” Adopting the culture

11. 11 Operational dimension of Networking Mandate! Let figures talk Words motivate, examples activate Recognise and ignore territories Follow the procedure

12. 12 Networking = the art of managing the paradox Loosing time = winning time Lots of efforts = few results The more formal … the more dependent on individuals Build identity Celebrate success

13. 13 Part 2 Actions for Stakeholder Cooperation From theory to practice

14. 14 Actions when developing a stakeholder approach 1. Identify all stakeholders: who are the persons / bodies / authorities / networks / services / structures involved? Example related to the disability sector: a.people in need, service users b.staff c.authorities at all levels d.researchers e.service providers f.community, local actors (church, sports club, neighbourhood) g.parents, family members

15. 15 2. Identify different roles and responsibilities during the different phases of policy development: Advocacy Service provision Research General interest … Actions when developing a stakeholder approach

16. 16 Actions when developing a stakeholder approach A Policy development Involvement OrientationIdentify needsDecision takingImplementationEvaluation & feedback Social Service Providers Advocacy Groups Authorities SSP AG A A A 3. Stakeholder roles & responsibilities during different phases

17. 17 Actions when developing a stakeholder approach 4. Stakeholder management: bring into balance the different perspectives of the different stakeholders a.map the expectations of the various stakeholders (aims & objectives) b.select a dialogue technique (letters, telephone contact, hearing, structural contact, …) c.organise feedback: do people agree with what you identified as needs and the dialogue method (a+b) ? d.Implementation of outcomes (of the dialogue and feedback, b+c) Weight of the input, value of the opinion / advice / decision / co- decision of a stakeholder e.Develop indicators to measure in what way the outcomes were implemented (d)

18. 18 EASPD Av. d’Auderghem 63 / Oudergemlaan B – 1000 Brussels Tel +32 2 282 46 10 – Fax +32 2 230 72 33 www.easpd.org - info@easpd.be