1. Extending The Retail Customer Experience Solutions for customer on-boarding and “pop-up” retail May 2009 Copyright © SOS Personal Learning Solutions Ltd. 2009

2. LiveCoach – POS Diversification 2 Copyright © SOS Personal Learning Solutions Ltd. 2009 LiveKiosk is an easily deployed solution that is a high-touch, interactive (live video & collaboration) experience that creates a rich consultation presence at the touch of a kiosk. "The SOS solution has provided us with a key point of differentiation in a very competitive marketplace while also increasing the efficiency of our brokers and our sales of policies". DPMM retail insurance brokers

3. LiveCoach Retail Kiosk LiveKiosk diversifies the options for customers at retail enabling: 1.Increased revenue via sales optimization 2.A low cost, centrally managed sales channel 3.Mobility – stretch the retail footprint 4.Enriched sales delivery via language /SME access. 5.Post sale onboarding/consultation 6.Exceptional client engagement 7.Direct training channel for retail staff

4. SOS Results/Benefits Results from SOS LiveKiosk: $0 - $10mm Sales growth – “pop-up retail channel:Financial services retail 50% Increase Sales Close Rate – Financial services retail Differentiation – Consumer electronics, financial services 60% Increase Market Share – Consumer electronics 300% Increase Service Upsells (with less than 1% Churn) – Canadian ISP 95% Top Box Customer Satisfaction – Canadian Telcos, consumer electronics 4 Copyright © SOS Personal Learning Solutions Ltd. 2008 “I love being able to speak to a representative…it's worth the cost of a Blackberry. ” - BB 8800 User

5. LiveKiosk attributes: SaaS deployment model Firewall friendly (HTTP based) Small client side app (1.45 Mb) Verisign approved for Scalability Microsoft.Net framework Browser agnostic All MS OS (incl Win 7) Low Bandwidth requirement– 256kb 2-way video/audio Full suite of support/learning collaboration Call intelligent routing Learning and content management systems Data management and reporting 5 Copyright © SOS Personal Learning Solutions Ltd. 2008 The Solution – SOS LiveKiosk™ “Using LiveCoach has given me confidence that I never had before to try new things that are available” Mary Heathfield, Bell customer

6. Who We Are LiveCoach Training Customized corporate training (online, classroom, 1-1, manuals, CBT’s etc.) for clients, including: Torstar, EF Explore America, Loyalty Management Group, The Bank of Montreal, Carlson Wagonlit Travel, Cap Gemini Ernst and Young… LiveCoach Support Centers An unparalleled customer service experience for feature-rich devices, products and services for HP, Bell Canada, Rogers Internet & Rogers Wireless for on-boarding and in support of specific initiatives LiveCoach Retail Kiosks Pre-sales guidance, consulting and product right-sizing and post-sale on- boarding, orientation and feature usage for HP (DPLM licenses our technology to deliver the solution with their own agents) LiveCoach Product Demonstrations Product and program launches with unified, consistent messaging for HP & Rogers Wireless – internally, retail and on television (shopping network) 6 SOS LiveCoach has delivered a combination of these solutions since 1995:

7. SOS History 7 Copyright © SOS Personal Learning Solutions Ltd. 2009 SOS has been in the training and support industry for 14 years, delivering live interactive solutions both onsite and online. Our online service has been offered both via a kiosk and at user’s home/workstations (our LiveCoach service); 1995Foundation of the company is corporate training and field tech support 2001Development of LiveCoach 2002LiveCoach Enterprise Training (MS Office) 2004HP LiveCoach - HP Canada (Digicam program) 2005LiveCoach Internet Program - Bell Canada, Rogers Cable 2006Licensing of LiveKiosk - Financial Services retail 2007 2008 Rogers LiveCoach Campaign rolled out across Canada Rogers Wireless LiveCoach for Smartphone on-boarding 2009Charter LiveCoach – Charter Communications (US Cable)