1. One City Auckland Libraries All Yours

2. Slide 2 The problem? 7 organisations disappearing 1 organisation One Rates Bill New ways of working Different expectations 1 Nov 2010

3. Slide 3 No disruption to customer service

4. Slide 4 eLGAR Opportunity Sleep, Work, Play

5. Slide 5 The Mantra? Borrow Anywhere, Return Anywhere

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8. Slide 8 Arrow = Bloody Long Way (140km)

9. Slide 9 giving CUSTOMERS what they always wanted

10. Slide 10 MyCard

11. Slide 11 The Lesson……? Libraries pushed the parameters of change, this project would not have occurred if we had not

12. Slide 12 The Board INTENT BELIEF COLLABORATION eLGAR Communities of interest Programme office TRUST eLF Collaborative teams eLGARnet EMPOWERMENT

13. Slide 13 1 November 2010

14. Slide 14 De-consortialise Harmonise A consortium is NOT the same as one organisation

15. Slide 15 One Collection team Membership Lending rules Requests Fees & Charges Debt processes Interloans Logistics Classification & Labelling

16. Slide 16 One collection: Membership 576,828 members 139 patron types!

17. Slide 17 One Collection: Lending Lending rules… Requests… Fees and charges… 500+ rules 3 week loan or 4 week loan? No fines for children’s books – Yes / No Free or $1 DVDs - $2 to $5 Request magazines? Yes / No 18 20c per day or 30c? 50c per day

18. Slide 18 One Collection: lots more Debt processes… Interloans… Logistics… Classification… Labelling…

19. Slide 19 Franklin integration Franklin Library Arts & Culture Trust & Franklin District Libraries Auckland Libraries Symphony Millennium Tuakau Waikato District

20. Slide 20 Technical Infrastructure System changes to Millennium Telephone messages and notice templates Self checks units Printers and scanners Broadband capacity Public access computers Payment options RFID Security systems EM

21. Slide 21 Contractual & Commercial Extended library management system Licenses for e-resources Licenses for search and discovery tools Contracts for notice delivery

22. Slide 22 On-line Catalogue - OPAC UNSCOPED Aquabrowser UNLEASHED Websites - NEW umbrella site created old sites kept and updated Intranet – UNFINISHED…E-resources - UNFETTERED

23. Slide 23 Training & Communication 1350 staff trained Training tailored for the changes for each legacy library Updates to customer brochures New procedure documentation and manuals Helpful Cheat sheets for key changes

24. Slide 24 complexity Membership database & rules Lending rules Fees and charges Consistent search & discovery interface 3 Franklin libraries - 2 on Millennium (Pukekohe, Waiuku) Deliver same e- resources to all Deliver new logistics approach Tuakau An Auckland Libraries website Library notices & phone systems $$$Revenue neutral Branding Promotion Staff training And a good news story!.. No pressure… Library cards Debt processes Interloans Reporting and statistics

25. Slide 25 We ♥ Auckland Libraries

26. Slide 26 “The best thing to come out of Auckland’s Super City amalgamation…” NZ Herald Saturday May 14 th 2011

27. Slide 27 Questions?