1. Prof.Dr. Jean-Paul Thommen, University of Zagreb Slide 1.1 Business Process Reengineering

2. Prof.Dr. Jean-Paul Thommen, University of Zagreb Slide 1.2 Example Division of Work 1776 Adam Smith: The Wealth of Nations Example: producing needles Comparison in productivity: With division of work increasing by factor 240 without division of work: 1 worker all performings result: 20 needles/day 20 needles/worker with division of work: 10 workers 2 to 3 performings each result: 48000 needles/day 4800 needles/worker

3. Prof.Dr. Jean-Paul Thommen, University of Zagreb Slide 1.3 Hypothesis of Division of Work Productivity rises with increasing division of work Productivity Division of Work Results of Division of Work: increasing dependencies increasing complexity

4. Prof.Dr. Jean-Paul Thommen, University of Zagreb Slide 1.4 Limits in Division of Work Co-ordination Technology People Productivity Division of Work

5. Prof.Dr. Jean-Paul Thommen, University of Zagreb Slide 1.5 How to Start Organising Why does a company have to organise? Which Division of Work (organisational structure) does a company have to choose? General task Different tasks Multipersonal completion of the general task Division of Work Useful Division of Work

6. Prof.Dr. Jean-Paul Thommen, University of Zagreb Slide 1.6 Yesterday: Structure Follows Strategy Today: Structure Follows Process Follows Strategy

7. Prof.Dr. Jean-Paul Thommen, University of Zagreb Slide 1.7 What We Have Inherited Themes: specialisation of labour, hierarchical management, task efficiency, control Consequence: fragmentation Themes: specialisation of labour, hierarchical management, task efficiency, control Consequence: fragmentation

8. Prof.Dr. Jean-Paul Thommen, University of Zagreb Slide 1.8 The Old Process

9. Prof.Dr. Jean-Paul Thommen, University of Zagreb Slide 1.9 The „Improved“ Process

10. Prof.Dr. Jean-Paul Thommen, University of Zagreb Slide 1.10 The Reengineered Process

11. Prof.Dr. Jean-Paul Thommen, University of Zagreb Slide 1.11 Core Processes And Value Chain

12. Prof.Dr. Jean-Paul Thommen, University of Zagreb Slide 1.12 Example: Process Organisation

13. Prof.Dr. Jean-Paul Thommen, University of Zagreb Slide 1.13 Cut costs Increased revenue Cut cycle times Increased productivity 44% 38% 15% 24% 23% 29%27% European companies American companies Success of “Business Process Reengineering”- Projects