1. Chapter 7 Enterprise-Wide Information Systems
Information Systems Today
Leonard Jessup and Joseph Valacich

2. Enterprise System Example
Hop to it – Haas Hops

3. Enterprise Systems Enterprise systems
Also known as enterprise-wide information systems

4. Enterprise Systems Supporting business activities
Increase competitive advantage by supporting and/or streamlining business activities
Can support either internally or externally focused business processes
Interorganizational systems (IoS)
Electronic transmission of information to another company

5. Enterprise Systems – Within the Organization
Example – Order Process and Information Flow

6. Interorganizational Systems – Across Organizations
Example – Order Process and Information Flow

7. Enterprise Systems Internally Focused Applications
Value chain – the set of business activities

9. Enterprise Systems Internally Focused Applications
Support activities –

10. Enterprise Systems Externally Focused Applications
Integrate internal applications with those outside: suppliers, partners, customers
Value system = linked value chains

11. A Value System – Externally Focused
A connection of value chains across organizations
Allows the flow of information between organizations to support business activities

12. Types of Enterprise Systems
Forms of:
Stand-alone applications

13. Types of Enterprise Systems
Legacy Systems
Conversion

14. Types of Enterprise Systems
Enterprise Resource Planning
Integrated applications
Information stored in large, centralized data repositories called Data Warehouses

15. Enterprise Systems – Integrated System Example
Integrated Systems – Information is stored in a single data repository and can be accessed and updated by all functional systems (e.g. Operations)

16. Choosing an ERP System - Issues
ERP Systems are:

17. Choosing an ERP System – Selection Factors
Control
Business Requirements
Best Practices

18. ERP and Business Process Reengineering
Hammer and Champy, (“Reenginerring the Corporation”)

19. Business Process Reengineering
Steps in Business Process Reengineering

20. BPR Today – Observations and Research
Many large failures exist in large scale Business Process Reengineering implementations. To be successful and organizations must have:

21. BPR Today – Observations and Research
Large bodies of research are available on the role of BRP and BPR implementations. Some of this research has come to the following conclusions:
Reengineering and related organizational issues are as important as the technical implementation issues (Kumar and Van Hellersberg, 2000; Markus and Tanis, 2000)
Managers in many cases must choose between making the ERP system fit the organization or the organization fit the ERP system (Soh, Sia, Tay-Yoh, 2000)
For an ERP system to help transform the organization and gain new competitive capabilities, a full organizational and operational change is required (Willcocks and Sykes, 2000)
In order to be successful, manager must first transform the organization and then implement the ERP system

22. Enterprise Systems – Integrated (Interorganizational)
Integrated Packages

23. Customer Relationship Management
Objective
Applications that help organizations attract new business and attract and encourage repeat business
Functions
There are two primary functions in CRM systems:
Sources
There are two primary sources of CRM systems:

24. Sales Support – Sales Force Automation (SFA)
Example: Siebel SFA displays …

25. Supply Chain Management
Objective
Applications that accelerate product development and reduce cost associated with procuring raw materials, components, and services from its suppliers
Supply Chain –
Supply Network –
Sources
There are two primary sources of SCM systems. These systems are built to tightly integrate with ERP systems

26. SCM – Example of a Supply Network

27. Supply Chain Management Benefits
Supply Chain Management applications can help organizations to gain competitive advantage and provide substantial payback in several ways by:

28. SCM – Example of SAP SCM Offering
SAP is the ERP market leader. They also offer SCM applications whose capabilities including the following:

29. Recommendations for Enterprise System Success
Secure Executive Sponsorship
Get Help from Outside Experts
Thoroughly Train Users
Take a Multidisciplinary Approach to Implementations

30. Chapter 7 QUIZ!!!

31. Reminders! No Class on Friday! 
FrontPage lab is due Friday by Midnight – me an URL to your assignment
Next week we finish the book by covering Chapters 8 & 9
Group Projects due 11/30…also, this is the start of presentations
Attendance at other presentations counts towards participation grade