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4. Cultural Differences in Approaching Criticism Giving Effective Criticism: Be Positive, Specific, Objective, and Constructive Techniques for Accepting Criticism Giving and Receiving Criticism Learning to Listen and Helping Others Do the Same > Giving and Receiving Criticism Free to share, print, make copies and changes. Get yours at www.boundless.com www.boundless.com/communications?campaign_content=book_189_section_34&campaign_term=Communications&utm_campaign=powerpoint& utm_medium=direct&utm_source=boundless

5. In low context culture such as the United States people will say what is on their minds directly; they will not "beat around the bush. " In high context cultures such as in Japan and China, people use indirect speech, hints, and subtle suggestions to convey messages. The instrumental style is sender-orientated; the burden is on the speaker to make him or herself understood. The affective style is more receiver-orientated and places more responsibility on the listener. Collective orientation places the needs and interests of the group above individual desires or motivations. In contrast, cultures with individualistic orientations view the self as most important. "Face" is often thought of as a sense of self-worth that we want others to have of us. Rules about maintaining eye contact vary from culture to culture and influence how we approach feedback, questioning, and criticism. Cultural Differences in Approaching Criticism Free to share, print, make copies and changes. Get yours at www.boundless.com www.boundless.com/communications/textbooks/boundless-communications-textbook/learning-to-listen-and-helping-others-do-the-same-5/giving- and-receiving-criticism-34/cultural-differences-in-approaching-criticism-150- 10801?campaign_content=book_189_section_34&campaign_term=Communications&utm_campaign=powerpoint&utm_medium=direct&utm_sour ce=boundless United Nations Climate Change Conference View on Boundless.com Learning to Listen and Helping Others Do the Same > Giving and Receiving Criticism

6. Effective criticism is appropriately motivated and positively intended. Effective criticism should be objective. Effective criticism is specific, relevant, and to the point. Effective criticism must be constructive, with the goal of improving a situation. Giving Effective Criticism: Be Positive, Specific, Objective, and Constructive Free to share, print, make copies and changes. Get yours at www.boundless.com www.boundless.com/communications/textbooks/boundless-communications-textbook/learning-to-listen-and-helping-others-do-the-same-5/giving- and-receiving-criticism-34/giving-effective-criticism-be-positive-specific-objective-and-constructive-151- 10645?campaign_content=book_189_section_34&campaign_term=Communications&utm_campaign=powerpoint&utm_medium=direct&utm_sour ce=boundless Being a Critic View on Boundless.com Learning to Listen and Helping Others Do the Same > Giving and Receiving Criticism

7. Accepting that you are not perfect will help you learn from your mistakes. Be open-minded to the fact that others may see something that you do not; allow for the fact that others may be right, and use that possibility to look within yourself. When in doubt, seek clarity by taking notes and asking questions. Techniques for Accepting Criticism Free to share, print, make copies and changes. Get yours at www.boundless.com www.boundless.com/communications/textbooks/boundless-communications-textbook/learning-to-listen-and-helping-others-do-the-same-5/giving- and-receiving-criticism-34/techniques-for-accepting-criticism-152- 6896?campaign_content=book_189_section_34&campaign_term=Communications&utm_campaign=powerpoint&utm_medium=direct&utm_sourc e=boundless View on Boundless.com Learning to Listen and Helping Others Do the Same > Giving and Receiving Criticism

8. Free to share, print, make copies and changes. Get yours at www.boundless.com Appendix

9. Key terms clarity The state, or measure of being clear, either in appearance, thought or style; lucidity. collectivism philosophic, political, religious, economic, or social outlook that stresses the priority of group goals over individual goals and the importance of cohesion within social groups constructive Carefully considered and meant to be helpful. culture The beliefs, values, behavior and material objects that constitute a people's way of life; the arts, customs, and habits that characterize a particular society or nation. Face a sense of self-worth or self-esteem, especially in the eyes of others Free to share, print, make copies and changes. Get yours at www.boundless.com Learning to Listen and Helping Others Do the Same

10. Being a Critic Any one of these people can be a critic. Hopefully they know how to criticize effectively. Free to share, print, make copies and changes. Get yours at www.boundless.com Flickr. "Media Critics Panel at NCMR | Flickr - Photo Sharing!." CC BY http://www.flickr.com/photos/edkohler/2561996199/ View on Boundless.comCC BYhttp://www.flickr.com/photos/edkohler/2561996199/View on Boundless.com Learning to Listen and Helping Others Do the Same

11. United Nations Climate Change Conference The attitudes, beliefs, and behaviors of the attendees shape the communication inside and outside the conference. Free to share, print, make copies and changes. Get yours at www.boundless.com Wikimedia. "Bali conference inside." CC BY http://commons.wikimedia.org/wiki/File%253ABali_conference_inside.jpg View on Boundless.comCC BYhttp://commons.wikimedia.org/wiki/File%253ABali_conference_inside.jpgView on Boundless.com Learning to Listen and Helping Others Do the Same

12. Free to share, print, make copies and changes. Get yours at www.boundless.com Learning to Listen and Helping Others Do the Same Which of the following best describes high context culture? A) A culture where there is an expectation that people will say what is on their mind directly. B) A style of speaking that is sender-oriented and the burden is on the speaker to be understood. C) A culture where the people are more likely to use indirect speech and hints to convey meaning. D) A style of speaking in which the listener must pay attention to clues to understand the message.

13. Free to share, print, make copies and changes. Get yours at www.boundless.comwww.boundless.com Boundless - LO. "Boundless." CC BY-SA 3.0 http://www.boundless.com/CC BY-SA 3.0http://www.boundless.com/ Learning to Listen and Helping Others Do the Same Which of the following best describes high context culture? A) A culture where there is an expectation that people will say what is on their mind directly. B) A style of speaking that is sender-oriented and the burden is on the speaker to be understood. C) A culture where the people are more likely to use indirect speech and hints to convey meaning. D) A style of speaking in which the listener must pay attention to clues to understand the message.

14. Free to share, print, make copies and changes. Get yours at www.boundless.com Learning to Listen and Helping Others Do the Same Which of the following best describes a collectivist culture? A) A culture that views the self as most important. B) A culture that views loss of face as a failure to measure up to what is expected by others. C) A culture that places the needs and interest of the group above individual desires or motivations. D) A culture that is concerned with maintaining their own face and not focused on that of others.

15. Free to share, print, make copies and changes. Get yours at www.boundless.comwww.boundless.com Boundless - LO. "Boundless." CC BY-SA 3.0 http://www.boundless.com/CC BY-SA 3.0http://www.boundless.com/ Learning to Listen and Helping Others Do the Same Which of the following best describes a collectivist culture? A) A culture that views the self as most important. B) A culture that views loss of face as a failure to measure up to what is expected by others. C) A culture that places the needs and interest of the group above individual desires or motivations. D) A culture that is concerned with maintaining their own face and not focused on that of others.

16. Free to share, print, make copies and changes. Get yours at www.boundless.com Learning to Listen and Helping Others Do the Same Which of the following best describes the goal of constructive criticism? A) To change a person's actions by talking to them compassionately in order to get what you want. B) To improve the behavior or behavioral results of a person without using personal attacks. C) To explain your feelings to another person by giving them examples of their failures. D) To give criticism that is subjective, general, and motivated by personal goals.

17. Free to share, print, make copies and changes. Get yours at www.boundless.comwww.boundless.com Boundless - LO. "Boundless." CC BY-SA 3.0 http://www.boundless.com/CC BY-SA 3.0http://www.boundless.com/ Learning to Listen and Helping Others Do the Same Which of the following best describes the goal of constructive criticism? A) To change a person's actions by talking to them compassionately in order to get what you want. B) To improve the behavior or behavioral results of a person without using personal attacks. C) To explain your feelings to another person by giving them examples of their failures. D) To give criticism that is subjective, general, and motivated by personal goals.

18. Free to share, print, make copies and changes. Get yours at www.boundless.com Learning to Listen and Helping Others Do the Same An example of a method to gracefully receive criticism is A) assume that you and your work is perfect. B) accept hostile language and personal attacks. C) All of these answers. D) be open-minded that others may see something you do not.

19. Free to share, print, make copies and changes. Get yours at www.boundless.comwww.boundless.com Boundless - LO. "Boundless." CC BY-SA 3.0 http://www.boundless.com/CC BY-SA 3.0http://www.boundless.com/ Learning to Listen and Helping Others Do the Same An example of a method to gracefully receive criticism is A) assume that you and your work is perfect. B) accept hostile language and personal attacks. C) All of these answers. D) be open-minded that others may see something you do not.

20. Attribution WikiHow. "How to Accept Criticism While at Work: 12 Steps (with Pictures)." CC BY http://www.wikihow.com/Accept-Criticism- While-at-WorkCC BYhttp://www.wikihow.com/Accept-Criticism- While-at-Work Wiktionary. "clarity." CC BY-SA 3.0 http://en.wiktionary.org/wiki/clarityCC BY-SA 3.0http://en.wiktionary.org/wiki/clarity Wikibooks. "Development Cooperation Handbook/Designing and Executing Projects/Communication Management/Listening and Feedback/Guidelines for Providing Feedback." CC BY-SA 3.0 http://en.wikibooks.org/wiki/Development_Cooperation_Handbook/Designing_and_Executing_Projects/Communication_Manag ement/Listening_and_Feedback/Guidelines_for_Providing_FeedbackCC BY-SA 3.0 http://en.wikibooks.org/wiki/Development_Cooperation_Handbook/Designing_and_Executing_Projects/Communication_Manag ement/Listening_and_Feedback/Guidelines_for_Providing_Feedback Wikipedia. "Criticism." CC BY-SA 3.0 http://en.wikipedia.org/wiki/Criticism#A_good_thing.2C_there_is_a_pointCC BY-SA 3.0http://en.wikipedia.org/wiki/Criticism#A_good_thing.2C_there_is_a_point Wikipedia. "Leadership." CC BY-SA 3.0 http://en.wikipedia.org/wiki/Leadership#Leaders_are_positively_influentialCC BY-SA 3.0http://en.wikipedia.org/wiki/Leadership#Leaders_are_positively_influential Wikipedia. "Criticism." CC BY-SA 3.0 http://en.wikipedia.org/wiki/Criticism#Techniques_of_constructive_criticismCC BY-SA 3.0http://en.wikipedia.org/wiki/Criticism#Techniques_of_constructive_criticism Wikipedia. "Criticism." CC BY-SA 3.0 http://en.wikipedia.org/wiki/Criticism#Giving_and_getting_the_messageCC BY-SA 3.0http://en.wikipedia.org/wiki/Criticism#Giving_and_getting_the_message Wikipedia. "Criticism." CC BY-SA 3.0 http://en.wikipedia.org/wiki/Criticism#A_good_criticismCC BY-SA 3.0http://en.wikipedia.org/wiki/Criticism#A_good_criticism Wiktionary. "constructive." CC BY-SA 3.0 http://en.wiktionary.org/wiki/constructiveCC BY-SA 3.0http://en.wiktionary.org/wiki/constructive Wikibooks. "Contemporary Educational Psychology/Chapter 4: Student Diversity/Cultural Differences." CC BY-SA 3.0 http://en.wikibooks.org/wiki/Contemporary_Educational_Psychology/Chapter_4:_Student_Diversity/Cultural_DifferencesCC BY-SA 3.0 http://en.wikibooks.org/wiki/Contemporary_Educational_Psychology/Chapter_4:_Student_Diversity/Cultural_Differences Wikibooks. "Survey of Communication Study/Chapter 12 - Intercultural Communication." CC BY-SA 3.0 http://en.wikibooks.org/wiki/Survey_of_Communication_Study/Chapter_12_- _Intercultural_Communication#Intercultural_CommunicationCC BY-SA 3.0 http://en.wikibooks.org/wiki/Survey_of_Communication_Study/Chapter_12_- _Intercultural_Communication#Intercultural_Communication Wikibooks. "Survey of Communication Study/Chapter 12 - Intercultural Communication." CC BY-SA 3.0 http://en.wikibooks.org/wiki/Survey_of_Communication_Study/Chapter_12_- _Intercultural_Communication#Important_Concepts_for_Understanding_Intercultural_CommunicationCC BY-SA 3.0 http://en.wikibooks.org/wiki/Survey_of_Communication_Study/Chapter_12_- _Intercultural_Communication#Important_Concepts_for_Understanding_Intercultural_Communication Wikibooks. "Survey of Communication Study/Chapter 12 - Intercultural Communication." CC BY-SA 3.0 http://en.wikibooks.org/wiki/Survey_of_Communication_Study/Chapter_12_- _Intercultural_Communication#Intercultural_CommunicationCC BY-SA 3.0 http://en.wikibooks.org/wiki/Survey_of_Communication_Study/Chapter_12_- _Intercultural_Communication#Intercultural_Communication Wikipedia. "Facework." CC BY-SA 3.0 http://en.wikipedia.org/wiki/FaceworkCC BY-SA 3.0http://en.wikipedia.org/wiki/Facework Wikibooks. "Survey of Communication Study/Chapter 12 - Intercultural Communication." CC BY-SA 3.0 http://en.wikibooks.org/wiki/Survey_of_Communication_Study/Chapter_12_- _Intercultural_Communication#Intercultural_CommunicationCC BY-SA 3.0 http://en.wikibooks.org/wiki/Survey_of_Communication_Study/Chapter_12_- _Intercultural_Communication#Intercultural_Communication Wikibooks. "Contemporary Educational Psychology/Chapter 4: Student Diversity/Cultural Differences." CC BY-SA 3.0 http://en.wikibooks.org/wiki/Contemporary_Educational_Psychology/Chapter_4:_Student_Diversity/Cultural_Differences#Cultur al_Differences_in_Language_UseCC BY-SA 3.0 http://en.wikibooks.org/wiki/Contemporary_Educational_Psychology/Chapter_4:_Student_Diversity/Cultural_Differences#Cultur al_Differences_in_Language_Use Wiktionary. "collectivism." CC BY-SA 3.0 http://en.wiktionary.org/wiki/collectivismCC BY-SA 3.0http://en.wiktionary.org/wiki/collectivism Free to share, print, make copies and changes. Get yours at www.boundless.com Learning to Listen and Helping Others Do the Same

21. Wikipedia. "Face." CC BY-SA 3.0 http://en.wikipedia.org/wiki/FaceCC BY-SA 3.0http://en.wikipedia.org/wiki/Face Wiktionary. "culture." CC BY-SA 3.0 http://en.wiktionary.org/wiki/cultureCC BY-SA 3.0http://en.wiktionary.org/wiki/culture Free to share, print, make copies and changes. Get yours at www.boundless.com Learning to Listen and Helping Others Do the Same