1. Interviews, questioning and listening Chapter 11

2. Main Topics Types of interviews; Employment interviews; Types of listening;

3. Types of interviews Recruitment or employment interviews Promotion interviews Appraisal interviews Coaching & mentoring interviews Disciplinary interviews Grievance interviews Research interviews

4. Employment Interviews Organization’s Main Objective Applicant’s Match Applicants with the Organization Match Applicants with the Organization Match Goals and Capabilities with the Job Match Goals and Capabilities with the Job

5. Figure 11.1 Seating layouts for interviews Seating layouts for interviews

6. Types of Interview Media Cut Travel Costs Cut Travel Costs Save Staff Time Save Staff Time Videoconferencing E-Mail Telephone Instant Messaging Virtual Online Systems

7. What Employers Look For QualificationsQualifications Organization Fit BackgroundBackground StyleStylePersonalityPersonalitySkillsSkills AbilitiesAbilitiesKnowledgeKnowledge

8. Preparing for the Interview Learn about the organization Think ahead about questions Build your confidence Polish your interview style Plan to look your best Be ready when you arrive

9. Interviewers’ favourite questions 1. Tell me something about yourself. Explain how your skills can contribute to the job and the organisation. 2. What’s your greatest weakness? Describe a relatively minor shortcoming and explain how you’re working to improve it. 3. Where do you want to be five years from now? Your answer should reflect your desire to contribute to the employer’s long-term goals.

10. Types of Listening 1.Content 2.Critical 3.Empathetic 4.Active

11. Active listening Six general characteristics of a more ‘active’ and effective listener: 1. Avoiding prejudice 2. Signalling interest in the person speaking 3. Being aware of feelings 4. Avoiding interruptions and distractions 5. Signalling encouragement 6. Clarifying and summarising