1. Technology and RBA™ Embracing Technology in Outcomes Measurement Marc Stone COO Maya Romic Consultant Australia

2. Maya Romic Consultant – RLG Australia Worked with the Results Scorecard product for 3 years Regularly facilitates RBA™ training and implementation consulting Sydney, NSW - AU

3. Marc Stone PMP Results Scorecard Product Manager Worked with the Results Scorecard product for 5 years Product Manager for 2 years Provides Results Scorecard training and implementation coaching Los Angeles, CA - USA

4.  Implementation and Sustainability  Efficiency  Transparency  Connection Why is technology important?

5. Mission and Vision Statements use language of contribution and are backed by dataStrategic Plan starts with clear Service Outcomes the organisation is responsible forEach Service Outcome has identified performance measuresEach Program has identified performance measures which align with Service Outcomes measuresData is captured and updated regularlyTurn the Curve process is utilised regularly and is used to drive decision making in the organisationOutcomes drive OperationOutcomes-focussed culture is maintained Outcomes Focused Organisation

6. Using Technology  Research  What are your needs?  Product reputation  Get second/third/fourth opinion  Cost Benefit Analysis  Product cost vs. time saved  What value does it bring?  Support needed  Think long-term  Is it sustainable?

7. Why Use Results Scorecard?  Answer the tough questions  Fight the effects of turnover – create sustainability  Improve strategic planning  Enable collaboration  Publish your data to the public

8. What Results Scorecard is Not  Real-Time Business Intelligence  Data Warehouse and Broad Scale Analytics  Geographical Information System (GIS)  Case Management

9.  Results Scorecard allows you to clearly articulate your Population Results and Indicators Mission and Vision Statements use language of contribution and are backed by data

10.  Strategy Maps Strategic Plan starts with clear Service Outcomes the organisation is responsible for

11.  Results Scorecard allows you to create multiple ‘programs’ with performance measures Each Service Outcome has identified performance measures

12.  Calculated Measures Each Program has identified performance measures which align with Service Outcomes measures

13. Tips For Effective Measures  Less Is More  Create Measures The Intended Audience Will Understand  Start With Low Hanging Fruit  Then Move On To Hot Spots  Turn the Curve

14.  Data Collection tools – ETO, CSNet, SocialSuite, Community Data Solutions  API  Import Data is captured and updated regularly

15. Turning the Curve in Results Scorecard  Use data to make decisions – get from talk to action!  Ensure that the data is not separated from the story  Review notes histories from any point in time  Make comparisons to related measures  Link to relevant content (websites, documents, videos, images, etc.) to help communicate your ideas  Assign action to ensure that strategies are implemented effectively  Available for stakeholders to review and contribute

16.  Turn the Curve tutorials Turn the Curve process is utilised regularly and is used to drive decision making in the organisation

17.  Actions and Reporting Outcomes drive Operation

18.  Embedding  RS Connect Outcomes-focused culture is maintained

19. StrategyMap GanttChart Scorecard A R I P PM YourImpact

20. PastPresentFuture StrategyMapGanttChart Scorecard

21.  FamS  The Family Centre  Lutheran Community Care QLD  Brotherhood of St Laurence  Aboriginal Housing Office (NSW Government Department)  United Way of Central Iowa Case Studies