1. 200 300 400 500 100 200 300 400 500 100 200 300 400 500 100 200 300 400 500 100 200 300 400 500 100 Hard Harder Real Hard DoubleToo Hard

2. Conventions that have big income potential

3. political

4. Future projections

5. forecasts

6. Requires the guest to pay for one night's lodging prior to arrival or to hold the room with a credit card number

7. guaranteed reservation

8. Holds the room until 6 p.m.

9. regular reservation

10. Renting multiple hotel rooms and meeting rooms

11. group sales

12. Vacation awards

13. incentive travel

14. Guest expected to check out today

15. due-out

16. Particular types of people and what they like

17. marketing mix

18. Third parties used to make reservations on the Internet

19. infomediaries

20. Promotes tourism

21. Conference and Visitors Bureau (CVB)

22. This offers infomediaries to reserve hospitality and tourism services

23. The Internet

24. This is the responsibility of all hotel employees and must forecast future trends.

25. sales strategy

26. A five-star hotel is rated

27. best in class

28. A plan for future hospitality business

29. Forecasts

30. This customer receives priority over walk-in customers at a hotel or motel

31. customer with a guaranteed reservation

32. An easy way to keep consumer profiles

33. database

34. types of room reservation

35. Guaranteed, regular, group

36. Type of reservations usually preferred by customers

37. guaranteed reservations

38. example of group sales in the hospitality industry

39. Awards banquet for a country club, International DECA Career Development Conference, Wedding reception

40. not a traditional sales technique used by the hospitality industry

41. personal telephone calls

42. taking more of the management positions in hospitality

43. Women

44. how much of the labor force is made up of women

45. One half

46. used by the hospitality industry to rate restaurants and hotels

47. Stars and Diamonds

48. A best in class rating for a hotel

49. 5 star

50. This rating would best represent a budget motel

51. 1 star