1. Bistro Consider the activities of the staff of a bistro, including the chef, waiters and bar staff. List the activities of the staff, thinking about how they might phrase them on a CV. Chef: Planning menus Devising recipes Ordering food supplies Ordering kitchen equipment Preparing food Cooking meals Cleaning kitchens Bar Staff: Taking reservations Ordering drink supplies Preparing drinks Serving customers Cleaning bar Waiters: Taking orders Serving tables Setting up tables Issuing bills Taking payments Taking reservations Cleaning bistro Tasks: Chop vegetables Boil water Whip cream Etc…..

2. Register Customer s Issue (hire out) Costumes Maintain Item Database Respond to Enquiries Accept Returns Receive Stock Thredz Take Payment Accept Return Calculate Fee Assess for Damage Produce Invoice Task View

3. Issue (hire out) Costumes Manage Stock Thredz – too high level Take Payments

4. Record New Titles and Books Reserve Copies Lend Books Take Reserv- ations Check Returns Fine Readers Natlib Monitor Overdue Loans Could be broken into two activities Could combine with Reserve Copies

5. Register Reader Lend Book Check Reader Status Record Loan Give Date Due to ReaderMonitor Overdue Loans Send First Reminder Send Second Reminder Send Third Reminder Update Status of Reader Reserve Title Check Title File Record Reservation Receive Returned Book Update Loan Record Update Copy Record with Condition Levy Fine Place Reserved Book Aside Check Against Outstanding Reservations Update Reservation File Notify Reader Record New Titles Record New Copies NatLib – a task level BAM

6. Compile Fixture List Invoice Customer s Take Customer Orders Purchase Advance Tickets Take Payments Despatch Tickets Fresco Purchase Customer Tickets Could collapse into Invoice Customers Could combine both Purchase activities

8. Receive Event Information Compile Fixture List Decide Advance Ticket Purchases Collect Ticket Request Formss Set Up Purchase Orders Arrange Payment Post Order and Payment to Venue Receive Pre- Purchase Tickets Place Tickets in File Check Customer Request Against Ticket File Put Sold Tickets Aside Fill Out Ticket Request Form Put Ticket Request Form In Desk Tray Pass Customer and Ticket Details to Payments Prepare Customer Invoice Send Invoice to Customer Receive Customer Payment File Customer Invoice Copy Match Invoice and Payments Place Paid Tickets in Despatch Tray Collect Tickets for Despatch Tickets to Customer Receive Customer Tickets Fresco – a task level BAM