1. Organization Structure

2. Information Technology Information technologies are flexible tools, constrained primarily by managers’ will to use them, expectations about their roles, and applications choices. Cash p.267

3. Organization Structure Division of Labor Who does what? Division of Decision Rights Who should make which decision? Coordination Mechanisms Organizational Boundaries Informal Structures

4. IT Era’s Data Processing (DP) Micro Era Network Era WAN Network Environment Client-Server Thin Client WAP

5. Types of Information Systems

6. Customer Manufacturing Information Systems Quality Control Information Systems Marketing Information Systems Financial and Accounting Systems Geographic Information Systems Human Resources Systems

7. Other Information Systems Strategic National Semiconductor – “faster & better” decisions National Semiconductor – “faster & better” decisions Global – Levi’sLevi’s

8. Strategic Information Systems (SIS) Creates applications that provide direct strategic advantage Differentiation Cost Leadership Supports strategic changes – like reengineering Provide business intelligence by collecting and analyzing information Improve internal efficiency

9. SIS – (cont.) Customer-oriented approaches Innovative Support or Shape a business unit Growth Alliances

10. Issues Why culture and structure matter.

11. New Issues PC Training and Consultation Shift from Personal to Interpersonal Email vs. Videoconferencing vs. Telephone Email - Private vs. Public Emerging Technologies Speech Recognition Multimedia Virtual Reality

12. Managerial Issues Transition to networked computing From legacy to ? (client/server – Web) How much infrastructure? When do we upgrade? The role of the ISD? The role of the user? Ethical Issues

13. Keys Planning Issues Align IT plan with organizational business plan IT architecture that promotes and networks the integration of users, applications, and databases Allocation of IS and operational resources among competing applications Completing projects on time and within budget

14. Items for paper Hint, hint.

15. Nolan’s Stages – Theory of IT Adoption and Org. Learning (Pg 528-530) Initiation Expansion Control Integration Data administration Maturity

16. Critical Success Factors (CSF’s – Pg 530) What industry objectives are central to your organization? What are the critical factors that are essential to meeting these objectives? What decisions or actions are key to these critical factors? What information systems can supply these measures?

17. CSF’s Prime Source Structure of Particular Industry Competitive Strategy, industry position, and geographical location Environmental Factors Temporal Factors