1. Communications & Website Presenters: Judy Langley, 2012-2013 PI President Elect Shannon Clegg, 2012-2013 PI Secretary Allison Coons, PI Director of Communications 2013 Council of Leaders

2. Communication is a Key to Success

3. Communication & Leadership “Communication is the real work of leadership.” ~ Nitin Nohria

4. All Levels Need Clear Communications InternationalDistrictClub

5. Communications Have Different Purposes Inform Get Feedback Develop Plans Make Decisions Instruct

6. A Verbal or Written Message One Way Communication

7. Tips for Good One-Way Communications 1 Be Accurate 2 Be Clear 3 Be Timely

8. Exchange of Information You Them

9. Tips for Good Verbal Exchanges Maintain good eye contact Pay attention to what the other person is saying Be patient…wait your turn to talk Listen The opinion of others The decision made by the group Keep confidential matters confidential Respect Know the topic so you can be an active participant Express your ideas Provide information to make sound decisions Share

10. Tips for Good Written Exchanges Respond promptly & courteously. Acknowledge their message…inform when you expect to respond fully. Read over your message before you send it….if not sure…..don’t send. Respect one another’s views and confidentiality. Do not share emails & texts without permission. Think before you write. Messages are open to the reader’s interpretation. Is it what you would say face-to-face?

11. Communications & Website Continued…. Shannon Clegg, PI Secretary