1. John Rayner Director - THIS

2. The Health Informatics Service is hosted by Calderdale and Huddersfield NHS Foundation Trust The Health Informatics Service Informing Healthcare

3. The Health Informatics Service is hosted by Calderdale and Huddersfield NHS Foundation Trust The Health Informatics Service Informing Healthcare

4. The Health Informatics Service is hosted by Calderdale and Huddersfield NHS Foundation Trust The Health Informatics Service Informing Healthcare

5. The Health Informatics Service is hosted by Calderdale and Huddersfield NHS Foundation Trust The Health Informatics Service Informing Healthcare

6. The Health Informatics Service is hosted by Calderdale and Huddersfield NHS Foundation Trust The Health Informatics Service Informing Healthcare

7. The Health Informatics Service is hosted by Calderdale and Huddersfield NHS Foundation Trust The Health Informatics Service Informing Healthcare

8. The Health Informatics Service is hosted by Calderdale and Huddersfield NHS Foundation Trust The Health Informatics Service Informing Healthcare

9. The Health Informatics Service is hosted by Calderdale and Huddersfield NHS Foundation Trust The Health Informatics Service Informing Healthcare “Good is the enemy of great” – Process and Service – Continuous improvement – Integrated business The 3 ‘S’ Governance Customer service Professionalism

10. The Health Informatics Service is hosted by Calderdale and Huddersfield NHS Foundation Trust The Health Informatics Service Informing Healthcare

11. The Health Informatics Service is hosted by Calderdale and Huddersfield NHS Foundation Trust The Health Informatics Service Informing Healthcare

12. The Health Informatics Service is hosted by Calderdale and Huddersfield NHS Foundation Trust The Health Informatics Service Informing Healthcare

13. The Health Informatics Service is hosted by Calderdale and Huddersfield NHS Foundation Trust The Health Informatics Service Informing Healthcare

14. The Health Informatics Service is hosted by Calderdale and Huddersfield NHS Foundation Trust The Health Informatics Service Informing Healthcare

15. The Health Informatics Service is hosted by Calderdale and Huddersfield NHS Foundation Trust The Health Informatics Service Informing Healthcare

16. The Health Informatics Service is hosted by Calderdale and Huddersfield NHS Foundation Trust The Health Informatics Service Informing Healthcare

17. The Health Informatics Service is hosted by Calderdale and Huddersfield NHS Foundation Trust The Health Informatics Service Informing Healthcare

18. The Health Informatics Service is hosted by Calderdale and Huddersfield NHS Foundation Trust The Health Informatics Service Informing Healthcare

19. The Health Informatics Service is hosted by Calderdale and Huddersfield NHS Foundation Trust The Health Informatics Service Informing Healthcare

20. The Health Informatics Service is hosted by Calderdale and Huddersfield NHS Foundation Trust The Health Informatics Service Informing Healthcare

21. The Health Informatics Service is hosted by Calderdale and Huddersfield NHS Foundation Trust The Health Informatics Service Informing Healthcare

22. The Health Informatics Service is hosted by Calderdale and Huddersfield NHS Foundation Trust The Health Informatics Service Informing Healthcare Great rather than good Understand how to differentiate Stay with it Recognise the competition Improve continuously Add value

23. The Health Informatics Service is hosted by Calderdale and Huddersfield NHS Foundation Trust The Health Informatics Service Informing Healthcare

24. The Health Informatics Service is hosted by Calderdale and Huddersfield NHS Foundation Trust The Health Informatics Service Informing Healthcare

25. The Health Informatics Service is hosted by Calderdale and Huddersfield NHS Foundation Trust The Health Informatics Service Informing Healthcare

26. The Health Informatics Service is hosted by Calderdale and Huddersfield NHS Foundation Trust The Health Informatics Service Informing Healthcare

27. The Health Informatics Service is hosted by Calderdale and Huddersfield NHS Foundation Trust The Health Informatics Service Informing Healthcare

28. The Health Informatics Service is hosted by Calderdale and Huddersfield NHS Foundation Trust The Health Informatics Service Informing Healthcare

29. The Health Informatics Service is hosted by Calderdale and Huddersfield NHS Foundation Trust The Health Informatics Service Informing Healthcare Limited formal training Few recognised qualifications No single professional body Blame culture

30. The Health Informatics Service is hosted by Calderdale and Huddersfield NHS Foundation Trust The Health Informatics Service Informing Healthcare

31. The Health Informatics Service is hosted by Calderdale and Huddersfield NHS Foundation Trust The Health Informatics Service Informing Healthcare Prolonged academic training Formal qualifications Membership of a professional or regulatory body Licensing authorities Professional codes of Practice Any others?

32. The Health Informatics Service is hosted by Calderdale and Huddersfield NHS Foundation Trust The Health Informatics Service Informing Healthcare Recognition that Shared Services need to change Commitment from everyone Create standards Monitor and measure Have a vision and values Move to customer orientated metrics Strengthen the business model and look for opportunities Commit to developing high quality leaders

33. The Health Informatics Service is hosted by Calderdale and Huddersfield NHS Foundation Trust The Health Informatics Service Informing Healthcare

34. The Health Informatics Service is hosted by Calderdale and Huddersfield NHS Foundation Trust The Health Informatics Service Informing Healthcare

35. John Rayner Director - THIS