1. GovTech 2013: Common Government ICT Architecture Version: 1.0 SITA GSS: Integration & Interoperability Unathi Mtya 22 October 2013

2. Agenda  Introduction  Government Strategy Issues, Challenges & Initiatives  SITA e-Government Strategy  Government Common ICT Architecture  Integration Context  Maturity Drives Value  Dependencies  Conclusion  Questions & Answers 2

3. Introduction 3 Poodwaddle World Clock  Integration and e-Services exposure is changing the world So far 3,510,218 South Africans filed their tax

4. Introduction 4 For Integration  There are two groups of people Against Integration Hope for the realisation of value. Investing in a dinosaur!!!

5. Introduction 5 Integrated Approach Linear Approach

6. Can we afford to have SA e-Government ranking at this level? 6 Top 5 countries in 2012 Our neighbours, also in decline Continual decline of our ranking We have slipped from 45th position in 2003 to 101st in 2012!!! * UN Global e-government Survey ranks 193 Member States of the UN

7. Can we afford to have fragmented data sources instead of a single citizen view? 7 Various Data Custodians

8. Can we afford not to have the processes integrated? Disconnectedness - Social Cluster Example 8 Tackling poverty remains one of Government’s top moral and political imperatives yet getting help from Government remains difficult Citizen has to ‘integrate’ Government by following arduous administrative processes Gathering proof-of-eligibility alone can often take up to 24 months Other impacts include:  Duplication of administrative processes  Fraud and double-dipping Labour SARS Home Affairs UIF Housing Education Public Works SASSA Local Gov Land Affairs Gather proof of plight Access for public works programme Exemption from school fees Access to housing subsidy Access to Free Basic Services Access to Grant Accessing Social protection services Get an ID

9. Government ICT Strategy Issues & Challenges (GITOC Draft)  High cost of ICT  Poor ICT Governance and Controls (AG Report)  Insufficient ICT skills and capacity  Fragmented and duplicated systems and infrastructure  Fragmented and duplicated data  Ineffective & inefficient business processes  Insufficient connectivity in rural communities (digital divide)  Little or no e-Service value to citizens (e-Gov G2C)  Conflicting roles and responsibilities (Legislation) 9

10. Government ICT Strategy (GITOC Draft)  G2C - Enhanced citizen convenience  with better access to Government Information &  through e-Services  Integrated Service Delivery  Establish Common Capability 10

11. Government ICT Strategy Initiatives  Establish e-Government – G2C, G2B & G2G  Data & Service Integration  Inter-department data integration strategy  Government data reference model  Master data management repository  Universal data exchange & e-Service integration bus  Business Process Management  Business process management strategy  Business process management repository  Business process integration across departments  Business process competency centre 11

12. e-Government Strategy (SITA Approved)  Establish e-Government Common Architecture that follows a SaaS approach;  Establish government wide data governance of master data  Establish government wide service governance of all SOA services  Adoption and implementation of a Central Government Master Data application 12

13. Integration Context 13

14. Government Common ICT Architecture 14

15. Maturity Drives Value 15

16. Dependency  “Where there is a will there is a way.” Anonymous 16 COMMITMENT TO EXECUTE

17. Conclusion  Can we afford:  To have fragmented data & systems?  To have ineffective & inefficient business processes?  To have multiple view of the citizen?  What is the real cost of these limitations?  What is the impact on the citizen?  It is time to:  implement an e-Government strategy holistically  provide integrated e-Services  establish quality data using Master Data principles  integrate government business processes using BPM principles 17

18. Questions & Answers 18