1. Alison Crerar National Organiser Scotland IT Can Help Scottish Charity no. SC039866

2. IT Can Help Affiliation www.abilitynet.org.uk Volunteer Programmes www.it4communities.org.ukwww.itcanhelp.org.uk

3. Ken Stoner 1935 - 2006 Founder IT Can Help IT Can Help Inspiration www.itcanhelp.org.uk

4. IT Can Help Organisation www.itcanhelp.org.uk Steering Group (10) County Coordinators & Area Organisers Volunteers (240+) 1 full time administrator Helpline operated by AbilityNet

5. IT Can Help Scotland www.itcanhelp.org.uk

6. IT Can Help Volunteers www.itcanhelp.org.uk Recruitment process checks: appropriate IT skills suitable character and interpersonal skills PVG Scheme membership All volunteers carry photo ID

7. IT Can Help What we do www.itcanhelp.org.uk Diagnose and fix most computer related problems Provide impartial advice on computer hardware and software Install new equipment and software Get clients started with basic computer use, e.g. Internet and e-mail Set up PC accessibility settings as required Remote assistance client volunteer

8. IT Can Help What we CANNOT do www.itcanhelp.org.uk Supply funding for new equipment Conduct assessments for assistive technology Undertake lengthy one-to-one training BUT We can often point clients in the right direction

9. IT Can Help Assistance given www.itcanhelp.org.uk 2011 817 new clients across UK 2257 assistances 2010 512 new clients across UK 1685 assistances

10. IT Can Help Client characteristics www.itcanhelp.org.uk Typically: Low income Technologically naïve Old PC 60+ Range of disabilities Reliance on PC

11. IT Can Help Case studies www.itcanhelp.org.uk

12. IT Can Help Useful Links www.itcanhelp.org.uk www.abilitynet.org.uk www.it4communities.org.uk Client helpline 0800 269 545